Advice and answers from the Aircall Team

Search results for:packet loss

Understanding High Packet Loss and High Latency

Understanding why you might encounter high packet loss and latency in your network… This can lead to increased latency and packet loss, as the packet routing may not follow a predicted… In the case of “High Packet Loss and High Latency”, some of those packets are not successfully reaching
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Written by Jordan Williams. Updated over a week ago

Troubleshooting: High Packet Loss and Low Latency

Understanding and troubleshooting high packet loss and low latency in your network, device, or software… In the case of “High Packet Loss and Low Latency”, some of those packets are not successfully reaching… In typical packet loss scenarios, the cause of lost packets is due to network congestion
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Written by Jordan Williams. Updated over a week ago

High Latency, High Packet Loss & TCP Transport

Note that packet loss using UDP can sometimes be preferable to packet loss with TCP, so enabling UDP… Resolving Issues with Packet Loss on TCP… In contrast, using UDP to transport audio, even with packet loss, provides a different experience
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Written by Jordan Williams. Updated over a week ago

Call Quality Notifications in the Aircall Phone

A deep dive into poor call quality. Learning how to troubleshoot high latency, jitter, and packet loss with your call… notification will appear (in yellow in the upper left-hand corner) during any calls experiencing high latency, packet… loss, or jitter
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Written by Jordan Williams. Updated over a week ago

Poor Audio Quality

Another cause of muffled or quiet audio throughput is related to packet loss on the network… See our documentation on packet loss for solutions to this issue… Audio stuttering is typically a product of high jitter or packet loss
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Written by Jordan Williams. Updated over a week ago

Network Diagnostics Panel

If your bandwidth is not sufficient, this may result in latency, jitter and/or packet loss during a call… When you are using Wifi, you could be exposed to several issues as increased packet-loss or jitter can… The ideal rating for packet loss is 0%. A value of 1% or more should be investigated
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Written by Jordan Williams. Updated over a week ago

Call Negotiation Failures

Aside from adding potential latency, jitter, and packet loss to your Aircall calls, using a VPN may also… As such, networks that perform deep packet analysis may still restrict their transport through the NAT… The intention of SIP ALG was to address shortcomings in SIP / VoIP packet handling, but many fail to
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Written by Jordan Williams. Updated over a week ago

In-call Network Management

Please note that packet loss, jitter, and latency are all taken into consideration when these indicators
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Written by Jordan Williams. Updated over a week ago

Troubleshooting: High Latency and High Jitter

A poorly provisioned hop may cause issues to packets that traverse through it, leading to latency, packet… loss, and jitter issues
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Written by Jordan Williams. Updated over a week ago

Troubleshooting a QoS Configuration on Windows

Aircall proposes a temporary solution to this situation by configuring a QoS via the QoS Packet Scheduler… the following path: Local Computer Policy Computer Configuration Administrative Templates Network QoS Packet
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Written by Jordan Williams. Updated over a week ago