Configuring your headset on your device is an important step in ensuring that you will have no interruptions with your calls.

There are a few steps to follow when enabling the microphone permissions on your device depending if you use Windows or macOS.


When using a macOS, you will need to ensure that you have added Aircall to the list of approved applications to access your microphone.

Search in the taskbar for Security & Privacy, then Privacy, then Microphone.

Next, click on the lock in the lower left-hand corner of the screen. Enter your device password.

Select Aircall and Google Chrome.

Click on the lock again to make changes. Plugin your headset, then please make sure to reload your Aircall phone application to apply the changes.

When you access your Aircall Phone, you will be asked to approve the new device connected going forward. Click, Yes let’s use it.


If you are using a Windows device, you will need to open your Settings application. Go to Privacy, then Microphone. Toggle on the Microphone for the device.

Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!

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