The privileges you have enabled on your Aircall account determine some of the tasks you’re able to perform. The two sets of privileges or permissions are User and Admin.

Let’s look at the biggest differences between the two:

User: This privilege level allows access to the Aircall app but does not allow access to the Dashboard. The User can make and receive calls from the app and define personal preferences. However, non-Admin Users cannot modify number settings or preferences from an overall account level.

Admin: This privilege level allows access from both the Aircall app, as well as the Dashboard. Through the Dashboard, an Admin can:

The Dashboard also allows access to Analytics, billing information, and other features.

Here's a guide explaining how to toggle on and off Admin privileges.

Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!

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