Automatically setting up your daily working hours allows you to be able to open up your Aircall app and start your day in a flash. If you are an Aircall Admin, you can easily define your own working hours or another user's working hours for which you will only receive calls. If you aren't an Admin, feel free to follow these steps to configure your own hours.
How are working hours categorized?
Available: users will receive calls at all times.
Auto: users can choose their working hours for each day of the week that they will be available to take calls.
Unavailable: users will not receive any calls at any time.
Setting Your Working Hours through the Dashboard
Log in to the Dashboard
Click on Team in the Navigation Menu on the left-hand side of the screen
Select the User you would like to edit
Click on Working Hours then select a Timezone and define the working hours you prefer
Set your working hours on your Desktop or Web App
Log in to your Desktop or Web app
Go to your User Profile
Click on Working Hours, select your timezone and define your working hours by clicking on the time slots that you'd like to activate (in green)
Kindly note that when you set working hours in your profile, they will apply to all Aircall lines that you are assigned to when receiving calls.
Want to know the difference between Working hours and Business hours? Take a look here.
Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!