You may need to change or reset your password on your Aircall account for security purposes or simply because you forgot your password. If you know your old password and need to update it to a new one, you can easily change the password directly from The Aircall Phone. 

Follow these steps to reset your password:

  • Open your Desktop or Web app.

  • Click on your User Icon in the lower right-hand corner of the navigation bar.

  • Click your User Name at the top.

  • Under Credentials Click on Change

  • Enter your current password, then a new password and confirm the new password.

  • Click Change password.

Please note that the password minimum is 8 characters and requires:

  • at least 1 lowercase character

  • at least 1 uppercase character

  • at least 1 digit

  • at least 1 special character

Once you’ve changed your password, you’ll receive a confirmation email from Aircall. 

Resetting your Password (not logged into the Phone)

Please note that for security reasons, the Support Team cannot reset and share passwords with you. If you have forgotten the password to your Aircall account, you can reset it through the Aircall Phone login page. Here’s how:

  • Open your Aircall Phone.

  • Click on Forgot Password.

  • Enter the email address you used to register and click on Reset.

You will receive an email with a link to reset your password.

Having trouble receiving emails? Please see this guide on troubleshooting Aircall emails!

Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!

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