Getting your device and headset ready for use with Aircall will ensure the best call quality and experience. Let's take a look at the requirements below.

Computer Requirements

  • Google Chrome (the most recent version)

  • 64-bit version of Windows 10 / Windows 11 or macOS 10.14+

  • Minimum 4Gb of RAM

  • Intel i5 dual-core, Apple M1 processors, or equivalent

🚫 The Aircall Desktop Application is not supported on Linux or on Chromebooks. You will need to use the web application in these instances.

🚫 The Aircall Web Application is not supported on iPad.

⚠️ Please note that the use of remote or virtual computers is not recommended for Aircall.

Mobile Requirements

  • iOS 15.0 or later, or Android 8.0 or later

💡 Pro-tip: please verify with your internal IT department that if in your organization you use security or firewall programs on your device, that you have allowed Aircall full access. If you have one of these programs enabled and Aircall is not approved, it could interfere with your ability to make and receive calls.

⚠️ Please note the Aircall mobile app is not recommended for iPads.

Headset Requirements

When using a VoIP service, it's important to make sure that you are using a professional stereo headset. Especially with Aircall, as this provides the best and most stable call quality.

Aircall recommends using the Jabra Evolve 40 UC Stereo headset, which is available with USB and mini-jack adapters so it's suited for both Mac and Windows computers.

  • On Windows (Microsoft), we recommend using a USB wired headset.

  • On macOS (Apple), we recommend using a mini-jack wired headset.

Although the use of Bluetooth headsets, earphones, and other wireless headsets is possible, we recommend something with a wired connection as they can often have a more reliable connection. Should you make use of a wireless headset, you may experience call quality issues that Aircall will be unable to troubleshoot.

⚠️ Please note that Corsair brand headsets are not supported for use with Aircall.

Headset controls

The Aircall Desktop App supports use of physical controls for Jabra and Yealink headsets. Please visit Headset Controls with Aircall to learn more.

Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!

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