Getting your device and headset ready for use with Aircall will ensure the best call quality and experience. Let's take a look at the requirements below.

Computer Requirements

  • Google Chrome (the most recent version)

  • 64-bit version of Windows 10 / Windows 11 or macOS 10.14+

  • Minimum 4Gb of RAM

  • Intel i5 dual-core processor or equivalent

🚫 The Aircall Desktop Application is not supported on Linux or on Chromebooks. You will need to use the web application in these instances.

🚫 The Aircall Web Application is not supported on iPad.

⚠️ Please note that the use of remote or virtual computers is not recommended for Aircall.

Mobile Requirements

  • iOS 13.0 or later, or Android 7.0 or later

💡 Pro-tip: please verify with your internal IT department that if in your organization you use security or firewall programs on your device, that you have allowed Aircall full access. If you have one of these programs enabled and Aircall is not approved, it could interfere with your ability to make and receive calls.

⚠️ Please note the Aircall mobile app is not recommended for iPads.

Headset Requirements

When using a VoIP service, it's important to make sure that you are using a professional stereo headset. Especially with Aircall, as this provides the best and most stable call quality.

Aircall recommends using the Jabra Evolve 40 UC Stereo headset, which is available with USB and mini-jack adapters so it's suited for both Mac and Windows computers.

  • On Windows (Microsoft), we recommend using a USB wired headset.

  • On macOS (Apple), we recommend using a mini-jack wired headset.

Although the use of Bluetooth headsets, earphones, and other wireless headsets is possible, we recommend something with a wired connection as they can often have a more reliable connection. Should you make use of a wireless headset, you may experience call quality issues that Aircall will be unable to troubleshoot.

⚠️ Please note that Corsair brand headsets are not supported for use with Aircall.

Headset controls

💡 Please note that this feature is part of a tiered roll-out occurring through February 2022, so existing customers may not have access to this feature until updates are launched for their tier.

Aircall has been rolling out the support of Jabra headsets commands for call actions with the Aircall Desktop Application.

This feature enables you to use your Jabra headset with call controls to:

  • pick up calls and hang up ongoing calls.

  • increase and decrease call volume during calls.

  • mute and unmute yourself during calls.

  • if the control unit has a busylight, have the light on while in a call and flashing while ringing.

You can find below the list of supported and tested Jabra devices:

Evolve2 30

Full support

Evolve2 40

Full support

Evolve2 75

Support USB connection and wirelessly connect via the USB dongle

Evolve2 85

Support USB connection and wirelessly connect via the USB dongle

Evolve2 65

Support USB connection and wirelessly connect via the USB dongle

Evolve 80

Full support

Evolve 75/ Evolve 75e

Support USB connection and wirelessly connect via the USB dongle

Evolve 65e

Support USB connection and wirelessly connect via the USB dongle

Evolve 20/30/40 Stereo/Mono

Full support

Evolve 30 II Stereo/Mono

Full support

Evolve 65 Stereo/Mono

Support USB connection and wirelessly connected via the USB dongle

Engage 75/65 Convertable

Support USB connection and wirelessly connect via the USB dongle

Engage 50 Stereo/Mono

Full support

Engage 75 Stereo/Mono

Support USB connection and wirelessly connected via the USB dongle

Biz 1900 USB Mono

USB support

Biz 2400 II Duo/Mono

Full support

Biz 2300/1500 Duo/Mono

Full support

⚠️ Please note that the Aircall Web Application and Aircall Mobile Apps do not support physical commands for wired Jabra headsets.

If you should experience issues like one-way audio, please double-check that your in-app settings have been configured correctly and that the security and privacy of your headset have been approved in your device.


Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!

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