This article is for Aircall’s old Dashboard which most Admins have been migrated away from. For information on Aircall’s new Dashboard, please click here.

Adding new users and creating teams on your Aircall account is now easier than ever, and can be done directly from your Dashboard.

Adding a New User

  • Log in to your Aircall Dashboard.

  • Click on Team in the left sidebar menu.

  • Click on Add a user located in the upper left-hand corner of the screen

  • Fill in the user’s First name, Last name, and professional email address.

  • Select the toggle if you would like to set them as an Administrator

  • Add them to any Teams if you would like.

  • Click Invite.

  • The new user will receive an invitation email containing a confirmation button that needs to be validated to activate the user:

💡User invitations are valid for 15 days. If a user's invitation has expired, an admin can resend the invitation.

Configuring the User

Don't forget to assign the new user to the phone number's that you would like them to make and receive calls from. If you do not assign them to a phone number then they will not be able to use Aircall.

Once activated, the new user is now ready to download the app and start making and receiving calls.

Having trouble receiving emails? Please see this guide on troubleshooting Aircall emails!

Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!

Did this answer your question?