Looking to get in touch with your lead directly? Aircall offers you the ability to dial an agent's extension number only during the welcome or IVR message so that you can directly connect with the party you wish to speak with.

When you create a new user in Aircall, a three-digit extension number is automatically assigned to the user.

To locate your extension number, search for the user in the Dashboard and the number will be displayed in gray below the username and email address. You can also find the extension number in the phone app by clicking on the settings icon, then click on My Account and scroll to the bottom of the page.



Please keep in mind that you can only enter the extension number for the known party on the phone number that they are assigned to.

How can your customers dial an extension number? 

In order to use the extensions feature, you must have either an IVR or a Welcome message activated on the line. 

When your customer calls your phone number, the customer should then dial the extension number while the message is playing in order to be directly connected.

Please note that as extension numbers have three-digits, it is necessary that all three digits are entered in, in order to be transferred to the specific user.

Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!

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