Specifically taking a look at your missed call data, you’ll see that there are several different classifiers depending on the type of missed call listed in the CSV file or within the Phone application itself. As a reminder, missed calls are calculated from inbound calls only.
Here is a comprehensive list:
Viewing Missed Call Information from the Phone
From the Aircall Phone, you can click on a call record to view the missed call reason. You can also search & filter by missed calls only.
Open your Phone application.
Go to either the To-do or Call History section.
Click on a call record to open the call details.
The missed call reason will appear at the top under Call information:
Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!