Automatically setting up your phone line's daily business hours allows for your phone lines to open and close automatically. If you are an Aircall Admin, you can easily define these options from the Number's Settings in the Aircall Dashboard.
Administrators can set a number's opening hours regardless of the user's working hours.
If an Aircall number is set as closed, no users assigned to the line will receive calls even if their working hours indicate that they are available.
Administrators can choose to manage the availability of their phone support in three ways:
Custom. By defining automatic business hours for each of their numbers, allowing Aircall users to remain in available mode to be able to answer calls (they can also update their own working hours to mimic the business hours).
Always Open. By defining the working hours for each Aircall user and leaving their Aircall numbers always open (calls will then come to whichever teammate is available to take the call).
Custom/Always Open. By mixing the numbers' opening hours and teammates' working hours. Calls will come in when numbers are open and at least one teammate is available.
Always Closed. No one will be able to reach the number or any users as the line is closed.
Setting up the Business Hours in the Dashboard
- First, you'll want to connect to the Dashboard.
- Then, select the Number.
- Click on the pencil icon where you see Business Hours:
- A pop-out window will appear to the right of the screen where you will see the options to configure the hours.
- Here, you can select the timezone, the days and specific times your lines are open and closed, as well as close or open the phone line.
- Click Save.
Please note that it is not yet possible to setup holiday business hours through this feature.
Voila! 👏🏻 You've now set up your phone line's business hours. Looking to set up your user or team's working hours? Jump here.
Need a little more help? No problem! Just contact our Support Team and we'll be happy to help!