In Aircall, you can choose to activate or deactivate the call recording feature on each of your phone numbers. Activating this feature is a great way to ensure that you're meeting all your customer's needs and is equally a huge plus when it comes time for training new employees. You can choose to activate either inbound calls, outbound calls, or both.
⚠️ Prior to activation, please do ensure that call recording is legal in your country of residence.
In order to activate this feature, you'll need to make sure that you are an Aircall Admin User.
Log in to the Dashboard.
Click on the Number that you would like to activate the call recording feature for.
Select Settings located in the upper right-hand corner of the screen.
Scroll to the section labeled Call Recording.
Select the toggle button to enable/disable recording options for inbound and outbound calls.
Once this feature is activated, it will affect all users or teams assigned to the call distribution of the line. Users who are assigned to phone numbers where the feature is enabled will be able to listen to all call recordings within the Phone application pertaining to that phone number.
You can learn more about where this data is populated in our guide.
Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!