This article is for Aircall’s old Dashboard which most Admins have been migrated away from. For information on Aircall’s new Dashboard, please click here.
Using after-call tags is a great way to serve your customers in an efficient way or hone in on your Aircall data.
You can activate the mandatory call tagging feature on your Aircall phone lines if you are an Admin User. In order to take advantage of this feature, you must be subscribed to either Professional or Custom plans in Aircall. Now let’s take a look at how we can set this up.
Login to your Aircall Dashboard
Select the Number from the navigation menu on the left-hand side of the screen
Click on Settings in the upper right-hand corner of the screen
Scroll to the section called Mandatory Call Tagging and enable the feature via clicking on the button to the left
The feature is activated once the button turns green.
Once activated, an Aircall user will be required to tag every call after it ends.
⚠️ Please notice that calls must connect in order for Mandatory Tagging to be available.
⚠️ If a call is left untagged, the Aircall user will be stuck in an unavailable status and will not be able to continue taking calls until tagged. Please note that it is not possible to tag more than one tag after a call.
⚠️ Please also keep in mind that Mandatory Call Tagging is not available on mobile applications and can be used only on the desktop application.
Looking for a guide on how to create and edit your tags? Click here.
Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!