Having a bird's eye view of your team is key in running a tip-top operation. Even more so when your users are able to set their own status. Aircall's Activity feed allows you to see who is available to take a call and who isn’t. If you are an Aircall Admin user, you can view the Live Feed from the Dashboard.

By changing your user status, it changes the way calls are directed to your team or teammates. By default, Aircall includes the following statuses:

Your Availability in the Activity Feed

Your Availability Status on your Aircall Phone

What does this mean?

Available

Available

The Available status indicates that:

  • your app is open

  • your user is set to available

  • you have an internet connection

  • you are not currently in a call

In-Call

Unavailable

The In-Call status indicates that you are currently in a call and you cannot receive a new one.

After-Call Work

Unavailable

The After-Call Work status indicates that you have set a specific wrap-up time on your user status after the end of each call or that you still have to tag your last call.

You will not receive a new call until these activities are completed.

Do Not Disturb

Unavailable

The Do Not Disturb status indicates that you are unable to receive a call.

Offline

Unavailable

The Offline status indicates that:

  • You are logged out of the app

  • Your app is closed or your computer is shut down.

  • You do not have an internet connection

Note: Please note that unavailable implies that you are unable to receive calls. This includes internal transfers. 

Here’s how it will reflect in the Activity Feed of your Dashboard:

And that’s all! This is a great way for you and your team to make sure you’re all on the same page.

Need a quick refresher on changing your status? Simply, check out Managing your Availability from the Phone.

Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!

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