Having a bird's eye view of your team is key in running a tip-top operation. Even more so when your users are able to set their own status. Aircall's Activity feed allows you to see who is available to take a call and who isn’t. If you are an Aircall Admin user, you can view the Live Feed from the Dashboard.
By changing your user status, it changes the way calls are directed to your team or teammates. By default, Aircall includes the following statuses:
Note: Please note that unavailable implies that you are unable to receive calls. This includes internal transfers.
Here’s how it will reflect in the Activity Feed of your Dashboard:
And that’s all! This is a great way for you and your team to make sure you’re all on the same page.
Need a quick refresher on changing your status? Simply, check out Managing your Availability from the Phone.
Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!