If you’re having a hard time breaking up with your former number with your previous carrier, Aircall offers the ability to port your existing number(s) to your Aircall account (geographic, national or toll-free).
If you would like to port your number to your Aircall account, please follow the steps below.
First, make sure that you are a current Aircall customer and that you have subscribed to a plan. Trial Accounts are not supported for Number Porting. However, we can run a portability check for you.
Then, gather up the following information:
- the number you would like to port-in
- your current carrier
- * If your service provider is another VoIP service, please reach out to ask them who the true underlying carrier owner is.
- full name of the owner of the Number
- complete address
- a copy of your last bill
Once you have collected everything, feel free to begin this process by going to our type form here. You can also use the same link to request a porting check.
Please note that your numbers must remain active with your old carrier in order to be ported into Aircall. If you cancel your account with your current carrier before the numbers have been ported, then we are unable to proceed with the porting.
Porting Your Number from Google Voice
Once this has been completed, send us a screenshot that shows the number has been successfully unlocked (as pictured below):
Please also be sure to include a copy of the receipt from when you were billed for the number when filling in the request.
General Porting FAQ
What countries are able to be ported into Aircall?
Australia, Belgium, Canada, Chile, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Lithuania, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Panama, Poland, Puerto Rico, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, United Kingdom, and The United States.
Will my service be interrupted during the process?
There should not be any service interruption when porting your numbers to Aircall. However, depending on the efficiency of your losing carrier, there can be a small downtime. Please note that this is a rare occurrence and Aircall works to ensure that there are no delays.
How long does it take to port my number?
The time it takes to port your number to Aircall will depend on two things: if you have provided us with the correct account information from the beginning of the process, and how quickly your current carrier responds to our porting request. The process can take anywhere from a minimum of ten working days up to 5 weeks.
How much does it cost?
The cost to port your number depends on the country and the type of number you are porting (geographic, toll-free, national) and will be confirmed to you via email during the process.
Please keep in mind that some numbers require supplementary information in order to be fully linked to your account. Such as a valid address in the same country or a business registration certificate. Please refer to our requirements here.
Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!