If you would like to continue using a phone number that is active with your previous carrier, Aircall offers the ability to port your existing number(s) to your Aircall account (geographic, national or toll-free).

If you would like to port your existing phone number to your Aircall account, please follow the steps below:

Before initiating a porting request, make sure that you are a current Aircall customer and that you have subscribed to a plan. Trial Accounts are NOT supported for Number Porting, however, we are able to run a portability check for you.

When submitting the porting request please provide the following information:

  • The number you would like to port-in

  • Your current carrier

    * If your current carrier is another VoIP service, please reach out to ask them who is the true underlying carrier/owner of the number(s)

  • Full name of the owner of the Number

  • Service address on file with current carrier

  • A copy of your most recent invoice

  • Once you have collected the information listed above, please feel free to begin the porting process by initiating a porting request via our porting portal. The same link can be used to request a portability check.

⚠️ Please note: Your numbers must remain active with your previous carrier in order to be ported into Aircall. If you cancel your account with your previous carrier before the numbers have been ported, then we will be unable to proceed with the porting.

Still in need of assistance? Please feel free to reach out to the Porting Team and we’ll be more than happy to assist!

Did this answer your question?