PHONE & DASHBOARD

Single Sign-on (SSO): Aircall now offers SSO for the phone and dashboard to certain customers with a higher number of users, allowing users to login through their company's existing identity provider (Okta, Auth0, JumpCloud, Ping One, or Azure AD). Contact your Account Manager to learn if your organization is eligible.

DASHBOARD

Here are the latest updates to the Stats section within the Aircall Dashboard:

Stats | New Metrics in Overview

INTEGRATIONS

Salesforce Sales Engagement: Now users can power through hundreds of calls daily with Aircall for Salesforce Sales Engagement. Increase your team's productivity with automatic call logging, fast-loading CTI, Quick Actions, Aircall Voice Object, and more. Learn about the integration here.

Zendesk: Our integration with Zendesk has been improved to include new capabilities.

Learn more here to update your Zendesk integration.

Pipedrive: Our integration with Pipedrive has been improved to include new capabilities.

Learn more here to update your Pipedrive integration.

MOBILE

iOS: Warm Transfer is now available for iPhone users and can be used by agents to provide context about a conversation before transferring a call. This is especially valuable for handling difficult inquiries or offering their customers more personalized support.

Android: A new Foreground Service will now persistently display a user’s Aircall availability status via mobile notification (shown below) and serve as a shortcut to quickly open the Aircall app to make changes.

DESKTOP

Yealink headset controls: Now users can pick up, decline, hang up, mute, and unmute calls directly from wired Yealink headsets to increase daily productivity. Check if your headset model is fully supported here.

US & CA Emergency Address: When Aircall detects that a user is using a US or Canadian phone number, they will be prompted to provide an emergency address that will be shared with responders when dialing the 911 emergency number. The emergency address feature is only available on Aircall's desktop, web, and CTI applications. Click here to learn more.

Voicemail Transcription: When receiving a Voicemail, it is now possible to read a transcript of the audio. Transcription is available in the Aircall phone app (desktop & mobile), from the History and To-Do sections. Voicemail transcription is currently available in English and French and can be configured on any number. It is enabled by default on US, GB, AU, and FR numbers. You can read more about it here.

MOBILE

Android: The Aircall app is now optimized for Android 13. Versions older than Android 7 will no longer be supported in the same way. For the best performance with your Aircall app, including access to the next feature releases, please update your devices to Android 8 or newer.

DASHBOARD

Line configuration for call and voicemail transcription: Customers can now enable or disable Transcription on each number through the line configuration. Voicemail transcription is enabled by default for US, GB, AU, and FR numbers for English and French languages only.

INTEGRATIONS

HubSpot: The ways in which transferred calls are logged in HubSpot have been improved.

DASHBOARD

Smart Player for Call Recordings: Users can now speed-up the playback of call recordings, and access call metadata such as phone number, duration, call direction and contact information (if available in Aircall). Fast forward, rewind, and recording link sharing has also been added. The smart player can be found when accessing a recording link from the Aircall dashboard, or from the call recording link logged in a CRM or Helpdesk via integrations.

INTEGRATIONS

HubSpot: Call I.D. now logs into the body of the activity in HubSpot. By cross-referencing the Call I.D., users can troubleshoot faster and with more accuracy. Additionally, the native Call Direction field is now being populated - use this field to create reports, lists, automations and more!

DASHBOARD

User Availability Statuses: Admins now have more details about the reasons their users are not available to receive calls. These new user statuses are viewable from the Live Feed and Reporting sections of the dashboard to inform real time supervision or resource management decisions. Learn more about user availability statuses here.

*Aircall's new User Availability statuses can only be set by Users in the Aircall Phone Application, and cannot be set in the Admin Dashboard.

DASHBOARD

Here are the latest updates to the Stats section within the Aircall Dashboard:

Stats | Overview

Stats | Monitoring

iOS: Voice calls can be started directly from an SMS conversation, and users can change their ringtone for inbound calls from the Settings page.

Android: When Unavailable, a banner will appear to clearly indicate a user’s status and allow a user to switch back to Available faster. Silence incoming calls from your Aircall app by pushing the volume button up or down.

INTEGRATIONS

Intercom: A new version of our integration with Intercom is now available. With this update, up to five fields from an Intercom contact profile – including custom fields – can be selected to display on Insight Cards. Additionally, Aircall tags can be synced to Intercom contacts that can be used to automate and segment outbound campaigns, customer follow-ups, and more. Learn more about the updated Intercom integration here.

Our App Marketplace is growing! Here are our newest additions:

Convin.ai: Record, transcribe and analyze all your sales conversations and uncover crucial business insights that are otherwise unseen.

Odoo CRM: Connect all your call information in this open source CRM. Users can surface caller data during a call and save it into client records and opportunities.

Call Recordings and Voicemails are available within the Aircall Dashboard. Users no longer need to log into a separate website to play or download these messages as an MP3. All links to assets.aircall.io, such as links that are logged via integrations, will redirect to a new page inside the Dashboard.

iOS: The Aircall app is now optimized for iOS16 (older versions will no longer be supported). For the best performance with your Aircall app, including access to the next feature releases, please update to iOS16 today.

Our App Marketplace is growing! Here is our newest addition:

ActiveCampaign: Users can now leverage call data, log calls, and place calls from ActiveCampaign with Click-to-Dial. Learn how to personalize conversations and elevate the customer experience with the new ActiveCampaign integration here.

A new Call History page is available within the Aircall Dashboard. Users can quickly access, filter, and export call activity over the last 6 months, including call recordings and voicemails.

Android: Faster screen loading, improved call transfer, and keeping users logged in when opening the application without an Internet connection (especially useful when the internet connection is unstable).

iOS: SMS notifications will show only when users are logged in and call notes can only be edited/deleted by the agent that created them.

Microsoft Teams: An automatically updated version of our integration with Microsoft Teams is now available. Users can place calls to customers directly from Microsoft Teams and collaborate with colleagues by sharing contact details in chats or channels. Search, add, and call Aircall contacts from Microsoft Teams using the new "Contacts" tab. Learn more about the updated Microsoft Teams integration here.

Here are the latest updates to the Aircall Dashboard:

Android

The ringing time limit has been increased from 45 seconds to 3 minutes, giving your team more time to answer.

iOS

iOS15 users can now easily refresh the To-do and History pages by dragging your screen down, and can archive or assign calls from the To-do page by swiping right (see gif below).

Salesforce

SMS Logging is now available. To install Aircall's SMS Add-on package, please follow the instructions below:

Learn more about SMS Logging in Salesforce here.

Our App Marketplace is growing! Here are our newest additions:

iOS Update

Users can now make (cold) call transfers to an external number or contact.

Zendesk Sell

An updated version of our Zendesk Sell integration is now available. The new version includes improvements around:

Learn more about the recent updates to the Zendesk Sell Integration.

Microsoft Dynamics 365

An updated version of our integration with Dynamics 365 is now available. This version includes the following new features:

Read more about recent updates to the Microsoft Dynamics 365 integration.

Here are the latest updates to the Aircall Dashboard:

HubSpot

For customers with high call volume whose calls are not logging due to imposed HubSpot API limits, technical improvements have been released that reduce the number of HubSpot API calls made by ~30%. This performance improvement creates a more reliable call logging experience.

Intercom

An improved Intercom integration is now available. Any admins using the Intercom integrations with their account can now migrate over to the new technical infrastructure, a key step towards enabling scalable feature releases in the future.

The new version includes improvements around:

Learn more about recent updates to the Intercom integration.

Android updates

Now agents will automatically see a list of teammates available to transfer a call to, an updated Working Hours page that is easier for agents to edit and configure, and an added loading animation appears when refreshing the To-do page to make it easier to identify changes.

iOS updates

New agent productivity improvements such as SMS sound notifications, copy any phone number from the To-do, History, Call detail/ended, and contact detail pages, and the ability to copy the contact email address from the contact detail page.

Analytics+

Filters applied in either the Analytics+ or Monitoring dashboard are now saved during a session, so if admins move to another section and return, the same filters will be applied again.

Our App Marketplace is growing! Here are our newest additions:

Agent availability

A new, faster way to change the availability of a User from the Dashboard. Admins can instantly switch between Available, Auto, and Unavailable by clicking on the down arrow in a User card.

Microsoft Teams

A new option has been added allowing users to preserve their manually chosen availability status in Aircall even if the status in Microsoft Teams changes.

ID Token Refresh Notification

Android and iOS users will see a push notification that prompts users to re-authenticate from 10 days before their ID token expires, which happens after 90 days in a row without logging out.

​​Activity Feed

In the User Availability widget of the Activity Feed, you can now check how long agents have been in their current status (available, unavailable, after call work, in call, offline). Inside each status, agents are ordered by the amount of time they have spent in that status (in descending order).

Call Distribution

We added new options when setting up the Call Distribution for a number.

Google Sign-in

Admins are now able to enable and manage signing into Aircall via Google accounts. When enabled, Google sign-in applies across all Aircall Products: Phone applications, Dashboard and browser extensions. All you need to know about Google Sign-in can be found here.

ID Token Refresh Notification

iOS users will see an in-app notification that prompts users to re-authenticate from 10 days before their ID token expires, which happens after 90 days in a row without logging out.

Quality rating section

Agents can now rate a call in the Call Ended view, and provide a reason if the rating is low.

App Roaming settings

Agents can now select in the app Roaming settings which media server they would like to connect with to help troubleshoot certain quality issues.

Our App Marketplace is growing! Here are our newest additions:

New Admin Dashboard

We have transitioned all Aircall admins to a new version of the Aircall Dashboard, which was previously available in Early Access. This new version focuses on a revamped user experience, increased performances, and a brand new design aligned with our Phone. Find out more on the new Aircall Dashboard.

Jabra headset controls

Pick up incoming calls, mute and unmute, adjust volume, and utilize light controls (e.g. busy light on during calls, flashing light when call is ringing) from wired Jabra headsets to increase daily productivity. Check if your headset model is fully supported here.

Contact creation

Create, edit, delete Aircall contacts from the iOS app.

Improved Settings UI

Now you can find the settings for adjusting Language and Working Hours under the Preferences Section of the Settings page.

NEW

Aircall now integrates with Microsoft Teams. Launch calls directly from Microsoft Teams, and synchronize user availability statuses between Teams and Aircall to prevent interruptions and missed calls. Learn how to configure the Microsoft Teams integration.

Salesforce

Accounts using the Salesforce integration have been migrated over to a new technical infrastructure, as a key step towards enabling scalable feature releases in the future. The new version includes improvements around:

Learn more about the recent updates to the Salesforce Integration.

iOS and Android: Start or resume an SMS conversation with any contact, now directly from the contacts lists in the People section.

In the contacts list, you will now see a messaging icon next to the phone icon. In the case that a contact is not associated to any SMS-enabled phone number, this messaging icon will be greyed out and display an unavailable sign 🚫 over it.

You can start or resume an SMS conversation with any contact directly from the contacts list in the People section.

In the contacts list, you will now see a messaging icon next to the phone icon. If a contact is not associated to any SMS-enabled phone number, this messaging icon will be greyed out and display an unavailable sign 🚫 over it.

Please note that SMS is currently available only for numbers in the US, Canada, UK, France & Australia.

Find out more about Business Text Messaging.

Now iOS users can do all the wrap-up activities on a single screen that is automatically shown upon hanging up a call.

For Windows users, in addition to the Aircall app .exe installer, the Aricall .msi installer is now also available. Please contact your Aircall representative for details on how to access the file. The Aircall .msi installer enables companies to perform unattended app installations and updates.

Please refer to this article for more information.

New version available in Early Access - new Dashboard designed to improve the admin user experience, increase performance, and align more with the Phone application. Find out more about new Aircall Dashboard.

Start SMS from Contact details: Both iOS and Android mobile app users can start 1 to 1 SMS conversations from the contact details view.

Transfer call to a team: Users can now (cold) transfer calls to teams and not only to teammates (or externals).

New app version notification: iOS users will see a notification whenever there is a new version of the app. This way they are invited to upgrade to the latest version of the iOS app as soon as it is published.

In-call call quality notifications: If an agent is in a call, with the Aircall app in the background, and there is any call quality issue, a push notification will be sent to inform the agent and take action.

Our App Marketplace is growing! Here are our newest additions:

New Settings Page

A new Settings page layout was designed to create a better user experience for Aircall customers, including a more intuitive design, clearer text and descriptions, and bolder icons to help you navigate.

Network Diagnostics Panel

Perform call quality analysis on your user network to check suitability for VoIP calls. To run diagnostics go to your Settings page > Preferences > Quality > Network Diagnostics.

Longest Idle Time:

This new ringing rule is based on distributing incoming calls in an even or fair manner. Longest Idle Time will route calls to agents based on how long the agent was in an “available” status since the last time they answered a phone call. Find out more about Longest Idle Time.

Line Prioritization:

Incoming calls received on specific phone lines will be prioritized to available agents. Administrators can prioritize any phone lines and calls coming on those phone lines will be moved to the top of the queue over regular phone lines. All you need to know about Line Prioritization can be found here.

Insight cards: Contact information from installed integrations (such as Salesforce and Hubspot), will be displayed when receiving or making a call to a recognized number.

Multiple selection and improvements in the To-do: Now it’s possible to select multiple calls in the To-do at the same time and assign or archive them to organize your list of tasks. You will also be able to see if a call has notes or tags added without opening it.

SMS is now available for French mobile numbers within Aircall, in addition to US, Canada, UK, and Australia numbers. Existing customers who would like to activate SMS should contact your account manager to check eligibility and rates or submit a ticket here.

Power Dialer and Click-to-dial Extensions:

Previously only available for Google Chrome, the Aircall Click-to-Dial and Power Dialer features are now available for more browsers including Firefox and Microsoft Edge.

SMS push notifications:

Previously available only on the desktop and Android apps, iOS users with SMS enabled will see a push notification when receiving a new SMS message and will be able to reply directly from it.

Call History:

Quickly navigate from one call to another through the call history section of the iOS app.

Search and filter on Call History:

Now you can search and/or filter for a call that you made or received in the Call History section of the Android app. Calls can be found by date, call type, lines, tags, and teammates.

Notes and tags added to To-do tasks:

To-do tasks now show if the call has notes or tags added. Date and time were also added to the To-do and History sections. The time is displayed as AM/PM or 24h depending on the phone settings.

Native text messaging capabilities are now available for US, Canada, UK, and Australia numbers (coming in August for French numbers). Now you can send and receive text messages using Aircall on desktop, iOS, or Android. Customers who would like to activate SMS should contact your account manager to check eligibility and rates, or submit a ticket here.

NEW: Aircall is the first telephony app to integrate with monday.com! Start calls within Monday and log calls onto Monday boards. Learn how to configure the monday.com integration.

Our App Marketplace is growing! Here are our July 2021 additions:

Bloobirds - Sales empowerment platform that helps your sales reps eliminate admin tasks and book and close more deals

Daton - Replicate data from Aircall to your cloud data warehouse in minutes

Zoho Flow - Connect Aircall to any third party software and automate your workflows

Contact sync in real-time: Users will now have a shortcut to open the CRM and edit the contact info. Those changes will be available in the app when coming back from the CRM.

Our App Marketplace is growing! Here are our June 2021 additions:

Jiminny - Transcribe calls and help sales reps reach their full potential

Reecall - Optimize your support center and be available 24/7 with the help of an AI assistant

DESKTOP

Chrome Update

Aircall is now optimized for Google Chrome v87 or higher (older versions are no longer supported). Please update your Chrome version for the best performance.

Contact Synchronization

If you use Salesforce, HubSpot, Pipedrive, Zendesk, or Intercom apps on your iOS phone, you can automatically sync your contacts to Aircall in the iOS app.

Refer-a-friend

You can now refer a friend to Aircall directly from your mobile app’s Settings panel. Earn up to $300! Learn more here.

V3.21.0 Fixes issues such as audio output and unwanted ringing/vibration.

Our App Marketplace is growing! Here is our May 2021 addition:

Version Management

This update allows us to send prompts to notify customers when an update to more recent versions of the Aircall App is required for the best performance.

V5.3.1 Fixes issues such as improved error messages and more accurate People search.

Our App Marketplace is growing! Here are our April 2021 additions:

DESKTOP

Setting up Connection Roaming:

This feature functions similarly to the roaming configuration in cellular devices, where the user can choose to lock their Media Server geographic location or enable dynamic routing. This option may be useful for users who travel frequently and would prefer not to have to remember to update this call setting each time they arrive at a new location. Selecting your roaming location helps users who may have been experiencing call-distance related issues and lets them take quality control into their own hands.

ANDROID

Warm transfer:

Make a warm transfer by speaking with a teammate or contact before you transfer the call.

Ringtone selector:

Users can now select the ringtone they want for their sound notifications. This setting can be updated in your app preference.

INTEGRATIONS

HubSpot:

Our App Marketplace is growing! Here are our newest additions:

iOS App:

The To-do list

This lets you better organize your call log, prioritize follow ups, and manage call activity. Utilizing your to-do section leads to more efficient workflows and team-wide collaboration.

Improvements / Enhancements

Android App:

Various refactoring and technical updates have been made. Continuous Integration has been enhanced which will allow us to release future updates faster and more easily.

Android App

Cold Transfer

The Android app now includes the ability to make cold transfers. You can transfer a call to another agent or to an external contact or number.

Integrations

Our App Marketplace is growing! Here are our newest additions:

AI & Transcription

Improvements / Enhancements

iOS App

v5.1.3

Fixes issues such as unwanted logout, empty history, and empty teammates

v5.1.4

New Pusher SDK solves issues related to real-time data in the app such as Hold, Transfer, and other actions. This release improves app stability and response time.

Android App

Conference Calls

Have up to 5 participants on a call, and see who you're actually talking to by viewing the participant list. Control conversations with the ability to put a participant on hold, have them leave the call, or leave the call yourself but let participants remain.

Post-call Quality Information

The app will show call quality information at the end of a call to detect if users experience latency, jitter, or packet loss.

iOS App

New languages available: 🇮🇹 Italian & 🇳🇴 Norwegian

We have modified the onboarding language selection screen to be able to scale and fit in new languages. We have just added Norwegian and Italian to the language preferences and more languages are coming soon.

Tags

Tags are now available to organize your calls.

Integrations

Our App Marketplace is growing! Here are our November new additions:

Productivity

Improvements / Enhancements

Android App

Added tracking for “Concurrent Call” permission.

Phone Application

Language selection enhancement

We have modified the onboarding language selection screen to be able to scale and fit in new languages. We have just added Norwegian to the language preferences and more languages are coming soon!

Integrations

Our App Marketplace is growing! Here are our September/October new additions:

HR and Recruiting

Helpdesk (and eCommerce)

Productivity

Phone Application

Copy & Paste function on CTI

If you’re using a CTI dialer, the copy/paste function may have been disabled for some users as a result of partner permissions. If a user does not have the permissions, we will now display the Copy call ID field instead.

We’ve improved our support widget in the Dashboard. You can now more easily access the Knowledge Base, Chat with us, or report an issue.

After logging in to the Dashboard, navigate over to the upper right-hand corner of the screen and click on the question mark to access more options.

iOS MOBILE APP

The new Aircall mobile app for iOS is here!

We’ve made some major changes which include updated code for better performance, a fresh design, and greater consistency with the Android and desktop apps.

Learn how to set up the new app here and how to use it here.

Coming soon to the new app:

Android Mobile App

Dark mode

Introducing dark mode for your Aircall Android app! You can make the switch in your app settings > preferences.

Concurrent call management

When you’re in-call with Aircall, you’ll still be able to receive and answer a personal call. You will get a notification alerting you of an incoming call and have the option to answer (which will put your first call on hold) or decline to better manage calls.

Integrations

Our App Marketplace is growing! Here are our July/August new additions:

Quality Assurance

Data and Reporting

CRM

HR and Recruiting

Sales Automation

Call-ended view

The `End Call` flow is now available when a user finishes a call.

Improvement

ANDROID MOBILE APP

Concurrent call management

When you’re in-call with Aircall, you’ll still be able to receive and answer a personal call. You will get a notification alerting you of an incoming call and have the option to answer (which will put your first call on hold) or decline to better manage calls.

New App: Weather by Aircall

See the weather, location, and temperature of a caller in your phone UI, based on their phone number.

Learn More or Try it Out

Desktop App, Mobile App, Chrome Extension

Our desktop phone, mobile apps, and chrome extension are now available in French, German, and Spanish. You will be prompted in the app to update your language preferences and can adjust at any time within your user settings. Learn more about how to change your language settings here.

When you create a new contact, Aircall will check to see if it's an existing contact and give you the option to merge or override it to prevent duplicates.

If you use Salesforce, HubSpot, Pipedrive, Zendesk, or Intercom apps on your Android phone, you can automatically sync your contacts to Aircall in the Android app.

Our App Marketplace is growing! Here are our May/June new additions:

AI & Transcription

Data & Reporting

Help Desk / Productivity

SMS

Find all the information you need about our API & Webhooks in a platform that’s easy to use and full of useful tutorials and documentation. You'll even notice that it's available in dark mode!

We want to give our customers, partners, and developers all the tools needed to develop Aircall features with their workflow. Check it out here.

Within the Aircall dashboard, Admins will experience an improved flow when:

Feel free to follow our setup guides here if you should need a refresher:

Adding a New User

Creating a New Number

Adding a Team

Improvements to the To-do section include; better visibility, prioritization of tasks, and more intuitive UI for a better workflow.

In response to user feedback, we are updating the design of the Call Ended View to make it easier to take relevant actions at the end of a call. 

If a user has Mandatory Tagging enabled, it will take precedence over the Call Ended screen as an implies that an action needs to be performed here. Once the tag(s) have been selected, then you’ll move to the Call Ended Screen. You will not be able to receive new calls when you are stuck in Mandatory Tagging.

When you have a Wrap-Up time enabled, you’ll now arrive at the Call Ended screen, but, you’ll see a banner at the bottom of the Phone along with the Navigation Bar. You will not receive new calls unless you click on Back now. Once the Wrap-Up timer finishes, the banner will change to green to match your availability status and you can now receive new calls.

The Feedback screen is now available on the Call Ended screen. When you rate 1 or 2 stars, you’ll then receive the What went wrong screen.

(Please note: stars are not displayed after every single call, but will happen at random.)