September 2021

New

DESKTOP & WEB

New Settings Page

A new Settings page layout was designed to create a better user experience for Aircall customers, including a more intuitive design, clearer text and descriptions, and bolder icons to help you navigate.

Network Diagnostics Panel

Perform call quality analysis on your user network to check suitability for VoIP calls. To run diagnostics go to your Settings page > Preferences > Quality > Network Diagnostics.

RINGING RULES

Longest Idle Time:

This new ringing rule is based on distributing incoming calls in an even or a fair manner. Longest Idle Time will route calls to agents based on how long the agent was in an “available” status since the last time they answered a phone call. Find out more about Longest Idle Time.

Line Prioritization:

Incoming calls received on specific phone lines will be prioritized to available agents. Administrators can prioritize any phone lines and calls coming on those phone lines will be moved to the top of the queue over regular phone lines. All you need to know about Line Prioritization can be found here.


August 2021

New

iOS

Insight cards: Contact information from installed integrations (such as Salesforce and Hubspot), will be displayed when receiving or making a call to a recognized number.

ANDROID

Multiple selection and improvements in the To-do: Now it’s possible to select multiple calls in the To-do at the same time and assign or archive them to organize your list of tasks. You will also be able to see if a call has notes or tags added without opening it.

SMS MESSAGING

SMS is now available for French mobile numbers within Aircall, in addition to US, Canada, UK, and Australia numbers. Existing customers who would like to activate SMS should contact your account manager to check eligibility and rates or submit a ticket here.


July 2021

New

DESKTOP

Power Dialer and Click-to-dial Extensions:

Previously only available for Google Chrome, the Aircall Click-to-Dial and Power Dialer features are now available for more browsers including Firefox and Microsoft Edge.

iOS

SMS push notifications:

Previously available only on the desktop and Android apps, iOS users with SMS enabled will see a push notification when receiving a new SMS message and will be able to reply directly from it.

Call History:

Quickly navigate from one call to another through the call history section of the iOS app.

ANDROID

Search and filter on Call History:

Now you can search and/or filter for a call that you made or received in the Call History section of the Android app. Calls can be found by date, call type, lines, tags, and teammates.

Notes and tags added to To-do tasks:

To-do tasks now show if the call has notes or tags added. Date and time were also added to the To-do and History sections. The time is displayed as AM/PM or 24h depending on the phone settings.

SMS MESSAGING

Native text messaging capabilities are now available for US, Canada, UK, and Australia numbers (coming in August for French numbers). Now you can send and receive text messages using Aircall on desktop, iOS, or Android. Customers who would like to activate SMS should contact your account manager to check eligibility and rates, or submit a ticket here.

INTEGRATIONS

NEW: Aircall is the first telephony app to integrate with monday.com! Start calls within Monday and log calls onto Monday boards. Learn how to configure the monday.com integration.

Our App Marketplace is growing! Here are our July 2021 additions:

Bloobirds - Sales empowerment platform that helps your sales reps eliminate admin tasks and book and close more deals

Daton - Replicate data from Aircall to your cloud data warehouse in minutes

Zoho Flow - Connect Aircall to any third party software and automate your workflows


June 2021

New

iOS

Contact sync in real-time: Users will now have a shortcut to open the CRM and edit the contact info. Those changes will be available in the app when coming back from the CRM.

INTEGRATIONS

Our App Marketplace is growing! Here are our June 2021 additions:

Jiminny - Transcribe calls and help sales reps reach their full potential

Reecall - Optimize your support center and be available 24/7 with the help of an AI assistant


May 2021

New

DESKTOP

Chrome Update

Aircall is now optimized for Google Chrome v87 or higher (older versions are no longer supported). Please update your Chrome version for the best performance.

iOS

Contact Synchronization

If you use Salesforce, HubSpot, Pipedrive, Zendesk, or Intercom apps on your iOS phone, you can automatically sync your contacts to Aircall in the iOS app.

iOS & Android

Refer-a-friend

You can now refer a friend to Aircall directly from your mobile app’s Settings panel. Earn up to $300! Learn more here.

ANDROID

V3.21.0 Fixes issues such as audio output and unwanted ringing/vibration.

INTEGRATIONS

Our App Marketplace is growing! Here is our May 2021 addition:

April 2021

New

iOS

Version Management

This update allows us to send prompts to notify customers when an update to more recent versions of the Aircall App is required for the best performance.

V5.3.1 Fixes issues such as improved error messages and more accurate People search.

INTEGRATIONS

Our App Marketplace is growing! Here are our April 2021 additions:

  • Paytia - Provides a simple way for Aircall users to take customer payments securely during calls.

March 2021

New

DESKTOP

Setting up Connection Roaming:

This feature functions similarly to the roaming configuration in cellular devices, where the user can choose to lock their Media Server geographic location or enable dynamic routing. This option may be useful for users who travel frequently and would prefer not to have to remember to update this call setting each time they arrive at a new location. Selecting your roaming location helps users who may have been experiencing call-distance related issues and lets them take quality control into their own hands.

ANDROID

Warm transfer:

Make a warm transfer by speaking with a teammate or contact before you transfer the call.

Ringtone selector:

Users can now select the ringtone they want for their sound notifications. This setting can be updated in your app preference.

INTEGRATIONS

HubSpot:

  • Owner Assignment Update - Missed calls will now be left unassigned by default. Admins can select the default assignee through a drop-down list of HubSpot Owners.

Our App Marketplace is growing! Here are our newest additions:

  • Fire Tiger - Use real-time employee performance data, including call data from Aircall, to set personalized goals and boost employee engagement through gamification.

  • Integrately - Choose from over 250K+ ready-to-use 1 click automations and automate your business in just a few minutes.

  • Tray.io - Create sophisticated workflow automations that streamline data movement and actions across multiple applications, including Aircall.

February 2021

New

iOS App:

The To-do list

This lets you better organize your call log, prioritize follow ups, and manage call activity. Utilizing your to-do section leads to more efficient workflows and team-wide collaboration.

Improvements / Enhancements

Android App:

Various refactoring and technical updates have been made. Continuous Integration has been enhanced which will allow us to release future updates faster and more easily.

January 2021

New

Android App

Cold Transfer

The Android app now includes the ability to make cold transfers. You can transfer a call to another agent or to an external contact or number.

Integrations

Our App Marketplace is growing! Here are our newest additions:

AI & Transcription

  • Enthu.ai - Transcribes calls and helps QA Managers identify the most relevant calls to QA.

  • Gaston - Transcribes voicemails and sends voicemail transcriptions to reps via email or push notification

Improvements / Enhancements

iOS App

v5.1.3

Fixes issues such as unwanted logout, empty history, and empty teammates

v5.1.4

New Pusher SDK solves issues related to real-time data in the app such as Hold, Transfer, and other actions. This release improves app stability and response time.

November / December 2020

New

Android App

Conference Calls

Have up to 5 participants on a call, and see who you're actually talking to by viewing the participant list. Control conversations with the ability to put a participant on hold, have them leave the call, or leave the call yourself but let participants remain.

Post-call Quality Information

The app will show call quality information at the end of a call to detect if users experience latency, jitter, or packet loss.

iOS App

New languages available: 🇮🇹 Italian & 🇳🇴 Norwegian

We have modified the onboarding language selection screen to be able to scale and fit in new languages. We have just added Norwegian and Italian to the language preferences and more languages are coming soon.

Tags

Tags are now available to organize your calls.

Integrations

Our App Marketplace is growing! Here are our November new additions:

Productivity

Improvements / Enhancements

Android App

Added tracking for “Concurrent Call” permission.

October 2020

New

Phone Application

Language selection enhancement

We have modified the onboarding language selection screen to be able to scale and fit in new languages. We have just added Norwegian to the language preferences and more languages are coming soon!

Integrations

Our App Marketplace is growing! Here are our September/October new additions:

HR and Recruiting

Helpdesk (and eCommerce)

Productivity

Improvements

Phone Application

Copy & Paste function on CTI

If you’re using a CTI dialer, the copy/paste function may have been disabled for some users as a result of partner permissions. If a user does not have the permissions, we will now display the Copy call ID field instead.

Dashboard

We’ve improved our support widget in the Dashboard. You can now more easily access the Knowledge Base, Chat with us, or report an issue.

After logging in to the Dashboard, navigate over to the upper right-hand corner of the screen and click on the question mark to access more options.

September 2020

New

iOS MOBILE APP

The new Aircall mobile app for iOS is here!

We’ve made some major changes which include updated code for better performance, a fresh design, and greater consistency with the Android and desktop apps.

Learn how to set up the new app here and how to use it here.

Coming soon to the new app:

  • To Do section

  • Contact creation/edit

  • Tagging

Android Mobile App

Dark mode

Introducing dark mode for your Aircall Android app! You can make the switch in your app settings > preferences.

Concurrent call management

When you’re in-call with Aircall, you’ll still be able to receive and answer a personal call. You will get a notification alerting you of an incoming call and have the option to answer (which will put your first call on hold) or decline to better manage calls.

Learn more here

August 2020

New

Integrations

Our App Marketplace is growing! Here are our July/August new additions:

Quality Assurance

Data and Reporting

CRM

HR and Recruiting

Sales Automation

Android Mobile App

Call-ended view

The `End Call` flow is now available when a user finishes a call.

Fix

Android Mobile App

  • The onboarding screen is fixed. Users may have appeared cropped on some devices.

  • Users will no longer be stuck on the line selection screen when a contact or a local contact has multiple numbers

  • Fixed transfer information in the call-detail view

July 2020

Improvement

ANDROID MOBILE APP

Concurrent call management

When you’re in-call with Aircall, you’ll still be able to receive and answer a personal call. You will get a notification alerting you of an incoming call and have the option to answer (which will put your first call on hold) or decline to better manage calls.

Learn more here

New

New App: Weather by Aircall

See the weather, location, and temperature of a caller in your phone UI, based on their phone number.

Learn More or Try it Out

June 2020

Desktop App, Mobile App, Chrome Extension

Aircall is now available in additional languages!

Our desktop phone, mobile apps, and chrome extension are now available in French, German, and Spanish. You will be prompted in the app to update your language preferences and can adjust at any time within your user settings. Learn more about how to change your language settings here.

Android Mobile App

Merge existing contacts on Android

When you create a new contact, Aircall will check to see if it's an existing contact and give you the option to merge or override it to prevent duplicates. Learn more about the feature here.

Contact synchronization on Android

If you use Salesforce, HubSpot, Pipedrive, Zendesk, or Intercom apps on your Android phone, you can automatically sync your contacts to Aircall in the Android app. Learn more about contact synchronization here.

Integrations

Our App Marketplace is growing! Here are our May/June new additions:

AI & Transcription

Data & Reporting

Help Desk / Productivity

SMS

We have launched our new Developer website!

Find all the information you need about our API & Webhooks in a platform that’s easy to use and full of useful tutorials and documentation. You'll even notice that it's available in dark mode!

We want to give our customers, partners, and developers all the tools needed to develop Aircall features with their workflow. Check it out here.

Improvements

ADMIN DASHBOARD

More flexible account configuration

Within the Aircall dashboard, Admins will experience an improved flow when:

  • Create a number without assigning a user.

  • Create a user without assigning a number.

  • Create a team without assigning any users.

Feel free to follow our setup guides here if you should need a refresher:

Adding a New User

Creating a New Number

Adding a Team

Phone Application

To-do enhancements

Improvements to the To-do section include; better visibility, prioritization of tasks, and more intuitive UI for a better workflow.

  • Call grouping: voicemails are now included in the Missed calls section and voicemails from the same contact are listed together.

  • New selections: users can now access the Archive all button from the main view at the top of the screen.

  • Clickable actions: users can select one or multiple calls to display a new action banner with actions such as Select all, Assign, or Archive.

April 2020
New User Interface for the Call Ended View 

In response to user feedback, we are updating the design of the Call Ended View to make it easier to take relevant actions at the end of a call. 

  • You will now see the Navigation Menu at the bottom.

  • You’ll see contact information, call information, and the same core action components as the In-Call State. 

  • Notes, tags, and assignments are pushed when this screen is dismissed.

  • You will be able to receive calls from this view.

  • Smiley ratings have been changed to Star ratings.

 

Mandatory Tagging

If a user has Mandatory Tagging enabled, it will take precedence over the Call Ended screen as an implies that an action needs to be performed here. Once the tag(s) have been selected, then you’ll move to the Call Ended Screen. You will not be able to receive new calls when you are stuck in Mandatory Tagging.

Wrap-Up Time

When you have a Wrap-Up time enabled, you’ll now arrive at the Call Ended screen, but, you’ll see a banner at the bottom of the Phone along with the Navigation Bar. You will not receive new calls unless you click on Back now. Once the Wrap-Up timer finishes, the banner will change to green to match your availability status and you can now receive new calls.

 

Feedback Screen

The Feedback screen is now available on the Call Ended screen. When you rate 1 or 2 stars, you’ll then receive the What went wrong screen.

(Please note: stars are not displayed after every single call, but will happen at random.)

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