When on a call, it is common for local network connections to change. This can greatly affect your call quality and impact your workflow. However, you can check the status of your network while on a call through our new network management feature in the Phone.

Let’s take a look at our new network indicators.

Connection Type

Here, you’ll be able to identify the type of connection you have. The status will either display:

  • WiFi

  • Ethernet

If the connection is unidentifiable in our system, this field will be left blank.

Call Quality Indicators

The indicators are organized by level. Please note that packet loss, jitter, and latency are all taken into consideration when these indicators are shown in the phone app. Bandwidth is not taken into consideration.

Level 1- Very Low

This level indicates that the quality level is significantly impacted by your network and your call could drop or you could experience very poor quality.

Level 2- Low

This level indicates that you most likely won't experience calls dropping, but the quality is poor and you should make sure to check your network connection before continuing.

Level 3 - Good

The quality is good but could be improved. Your network is stable but you may experience occasional issues during a call.

Level 4- Excellent

Your network is very stable and you should experience no quality issues when making calls.

If you should experience poor quality on calls, please feel free to check out our network recommendations with your IT department to ensure you’re set up for success.

Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!

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