This article is for Aircall’s old Dashboard which most Admins have been migrated away from. For information on Aircall’s new Dashboard, please click here.
You might need to finish some work after you finish a call with a customer. Aircall's Wrap-up time feature is a great way to ensure that you have enough time to complete these tasks before you receive another call.
When you establish a wrap-up time on your user, you will not be able to receive a new incoming call until either the time has been completed or you manually make yourself available again.
⚠️ Please note: the maximum time currently allowed for Wrap-up time is 59 minutes, 59 seconds. Should you need to be unavailable for longer, please make sure to set yourself as Unavailable.
Setup from the Aircall Phone
Click on your User Icon located in the lower right-hand corner of the Phone. This will open the Settings menu where you will have the option to choose Preferences. From the Preferences menu, select Calling.
Next, scroll down to the section called Wrap-up time. Here, you’ll be able to select the amount of time you’d like to reserve for completing your after-call work. Click Save.
Once the setting is saved, your chosen Wrap-up time will be applied automatically when you end a call. While you’re in Wrap-up time, your phone will appear with the orange timer on your User Icon.
The timer at the bottom of the app will indicate how much wrap-up time is left before you become available to receive calls again. You also have the option to override the wrap-up time by clicking Back now.
⚠️ Please Note: Wrap-up time is triggered after any call (inbound or outbound) that lasts more than 5 seconds.
Setup from the Aircall Dashboard
If you are an Aircall Admin who would like to set your Users', or your own, Wrap-up time, you can do so directly from your Aircall Dashboard!
In the Dashboard, click on the Team section then click on the user who needs updated Wrap-up time. Scrolling down, you will find the Calling Preferences section, where the Wrap-up time can be set.
Wrap-up Time from The Activity Feed
If you are a Professional plan user, you will have access to Aircall's Live Feed. From here, you'll be able to view the Aircall users that are currently in a Wrap-up time or stuck in Mandatory Call Tagging from the availability bar. They will appear as in After-Call Work.
Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!