Activating the voicemail feature on your Aircall Dashboard as an Admin user is simple. Once you’re all set up, your clients will be able to leave messages if you or your team can’t get to the phone either during or after business hours.

Please note that you must be assigned to a phone number to view Voicemails from the application. These will appear in the To-do section of your Aircall phone.

Checking your Voicemail from the To-do section 

Open your Aircall phone and click on To-do located at the bottom left-hand side of the Phone. If you have any missed calls or voicemails, they’ll appear in this section of the app. As you learned in the checking for missed calls guide, any voicemails will appear in the Missed Calls section and will be grouped together by the caller.

You can either choose to play the voicemail directly from this view by pushing the play button.

Or you can click on the call log to view the call details and click the play button in the voicemail section. This can also be done in the Call History section.

You can also set up email notifications in case you missed these alerts.

⚠️ Please note: Missed calls and Voicemails for IVR Numbers will not show in your To-do section unless they have been assigned to you. If you are needing to see your IVR Numbers' voicemails, you will need to open the History section and include those numbers in your filters.

Checking Voicemails from the Dashboard 

If you are subscribed to the Professional Plan, you’ll also be able to view voicemails from the Activity Feed.

You’ll need to login to the Dashboard and click on Calls & Stats, then Activity Feed. 

From here, you can push the play button when you see there is a voicemail. 

*Please note that once you call back the voicemail or missed call from the To-do section, the call will be marked as done and will only be available from the Call History section. 

Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!

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