Running late to a meeting or traveling for work? Not to worry, Aircalls’ call forwarding feature allows you to set up a transfer for your incoming calls from your Aircall Phone app to a mobile or landline number of your choice.

There are a few important aspects to consider when activating this feature:

  • Calls can be forwarded to only one single external number of your choice (mobile or landline). Calls cannot be forwarded to another Aircall number.
  • Your Aircall user must be set as available in order for calls to be forwarded.
  • Calls must ring into Aircall first before being transferred out of Aircall to the forwarding number.
  • When receiving a call on your forwarding device, an automated message will prompt you to press "1" to prove that you're a human and not a robot.
  • Press 1 within 10 seconds before the call cascades to the next available user.
  • Calls that are answered on your forwarding devices will be charged as outbound calls.
  • You can choose to either see the caller id (number of the caller) on your forward-to device screen or your Aircall number.

If you have installed the Android or iOS mobile app and have also set up call forwarding, you must deactivate either the call forwarding device or the mobile app. When both options are enabled, you will experience service interruptions.

Enabling the Forward-to-Device

There are two ways to enable this feature. If you are an Admin, you can activate this feature for yourself or another user from the Dashboard.

Please note that there can only be one forwarding device activated on the user profile.

  • Log in to your Dashboard
  • Search for a user profile in the landing page
  • Scroll down to forward-to-device
  • Add the mobile or landline number of your choice and click save
  • Scroll further down on the same page to calling preferences
  • Under caller id, you can choose to select show caller id or your Aircall number

If you are using the Aircall Phone, you can set this up by clicking on your User Profile in the lower left-hand corner of the Phone.

Click on Account. Scroll to the bottom of the section until you see Forward Calls to a Number.

Enter in the number you’d like to forward calls to:

Once the number has been activated, it will appear as shown below:

Please keep in mind that you can request to turn off the press 1 feature directly from the Support Team. However, if you decide to toggle on/off the forwarding device at any time, the press 1 feature will automatically be reactivated and you will need to request for it to be toggled off again.

Caller ID from the Dashboard

If you are using the forward-to-device feature, you can choose which number to display from your user setting's page in the Dashboard.

  • When the call is transferred to your device, show the caller ID of the number calling.
  • When the call is transferred to your device, show the Aircall phone number it's ringing to.

Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!

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