The Aircall Support Team will ask you to send a few call examples so that we can further investigate an inconsistency you may be experiencing. In collecting these specific examples, it's crucial to helping our technical team to investigate, identify and solve issues more quickly.

Here's what you need to do:

  • Open your Aircall Phone (desktop or web application)
  • Follow the video guide below for precise instructions on copying the UUID number
  • Send it to the team by submitting a ticket here with a complete description of the issue

Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!

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