When troubleshooting issues, the Aircall Support Team will ask you to send a few call examples so that we can further investigate an inconsistency you may be experiencing. Collecting these specific examples is crucial to helping our technical team to investigate, identify, and solve issues more quickly.

Each call with Aircall will be assigned a UUID (universally unique identifier) which can be copied and provided to Support. Here's what you need to do:

  • Open your Aircall Phone (desktop or web application)

  • Go to the History section at the bottom of the application

  • Select a call from the History list

  • Scroll to the bottom and click on the last option: Copy Call ID

  • Send it to the team by submitting a ticket here with a complete description of the issue

See the video guide below for precise instructions on copying the UUID number:

You can also gather the Call ID and provide that to Support for troubleshooting. Here's where you'll find the Call ID:

  • On the call recording link or the voicemail link by copying the Recording URL:

    The Call ID is in the link: https://assets.aircall.io/calls/510960487/voicemail

  • With the call Recording link or the Voicemail link in the Call Log in your CRM

  • Through API, under "id"

Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!

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