In order to get you set up, please get in touch with your Gorgias account manager or their support team so they can assist you throughout the setup.
To begin, log in to your Gorgias account
Click on Tickets > Settings
Go to the Integrations section in your Gorgias account
Click on Connect Aircall to integrate with Gorgias.
You will be redirected to the Setup page. Please follow the instructions and click on I did it
Log in to your Dashboard
Click on Integrations & API in the left sidebar menu
Select Webhook from the Discover Integrations tab.
Paste the Gorgias webhook URL in the integration URL field
Choose the Aircall events you want to log into Gorgias. If you want only calls to be logged, please switch on the following events: call.created, call.answered, and call.ended
Confirm by pressing on Add Webhook! 🎉
⚠️ Please note that number selection happens in Gorgias only and not in Aircall. This means you will need to connect your Numbers in Gorgias by turning them on in the Gorgias dashboard.
⚠️ Please also note that each of your Aircall numbers will not be visible in Gorgias until you make or receive a call after setting up the integration. To ensure all of the necessary numbers are connected as soon as possible, please make a call to or from each number after setting up your integration.
Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!