In order to get you set up, please get in touch with your Gorgias account manager or their support team so they can assist you throughout the setup.

In Gorgias:

  • To begin, log in to your Gorgias account

  • Click on Tickets > Settings

  • Go to the Integrations section in your Gorgias account

  • Select Aircall

  • Click on Connect Aircall to integrate with Gorgias.

  • You will be redirected to the Setup page. Please follow the instructions and click on I did it


In Aircall:

  • Log in to your Dashboard

  • Click on Integrations & API in the left sidebar menu

  • Select Webhook from the Discover Integrations tab.

  • Paste the Gorgias webhook URL in the integration URL field

  • Choose the Aircall events you want to log into Gorgias. If you want only calls to be logged, please switch on the following events: call.created, call.answered, and call.ended

  • Confirm by pressing on Add Webhook! 🎉

Connecting Numbers:

⚠️ Please note that number selection happens in Gorgias only and not in Aircall. This means you will need to connect your Numbers in Gorgias by turning them on in the Gorgias dashboard.

⚠️ Please also note that each of your Aircall numbers will not be visible in Gorgias until you make or receive a call after setting up the integration. To ensure all of the necessary numbers are connected as soon as possible, please make a call to or from each number after setting up your integration.

Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!

Did this answer your question?