In order to get you set up, please get in touch with your Gorgias account manager or their support team so they can assist you throughout the setup.

In Gorgias:

  • To begin, login to your Gorgias account

  • Click on Tickets > Settings

  • Go to the Integrations section in your Gorgias account

  • Select Aircall

  • Click on Connect Aircall to integrate with Gorgias.

  • You will be redirected to the Setup page. Please follow the instructions and click on I did it


In Aircall:

  • Log in to your Dashboard

  • Click on Integrations in the left sidebar menu

  • Select Webhook and paste the Gorgias webhook url

  • Choose the Aircall events you want to log into Gorgias. If you want only calls to be logged, please switch on the following events: call.created, call.answered and call.ended

  • Confirm by pressing on Save! 🎉


Connecting Numbers:

⚠️ PLEASE NOTE: Number selection happens in Gorgias only and not in Aircall. This means, you will need to connect your Numbers in Gorgias by turning them on in the Gorgias dashboard. Please also note that each of your Aircall numbers will not be visible in Gorgias until you make or receive a call after setting up the integration. To ensure all of the necessary numbers are connected as soon as possible, please make a call to or from each number after setting up your integration.

Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!

Did this answer your question?