Aircall automatically displays an in-app link if your account is integrated with Pipedrive, Freshdesk, Zoho, and many more. To know more about all the available apps please refer to the App Marketplace for more information.
For example, if you have a contact named John Doe in your Pipedrive CRM, the name will be displayed on your Desktop or Web app whenever you receive a call from him with a link redirecting to his contact page within your CRM interface.
⚠️Important: If you're using any other CRM not listed above or use your own custom internal CRM, you can use our public API to display the in-app link.
Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!