In order to get you set up, please get in touch with your Kustomer account manager or their support team (firstname.lastname@example.org) so they can assist you throughout the setup and help you create the workflows which will allow each call to be properly logged into Kustomer.
Once the workflows have been defined, you will need to ask them for a webhook URL which will be added to the integration page on your Aircall Dashboard.
Add the Kustomer webhook:
- Log in to your Dashboard
- Click on the Integrations section in the left sidebar menu
- Select Webhook and paste in the webhook URL provided by Kustomer
- Choose the Aircall events you want to log into Kustomer. If you want only calls to be logged, please switch on the following events: call.created, call.answered, call.hungup, call.ended and call.assigned.
- Confirm by pressing on Save.
Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!