Make and receive calls from Front
Making and receiving calls from Front is easy! Just follow these simple steps to configure your Aircall CTI within Front:
Log in to your Front account
Go to Settings
Click on Plugins & API
Click on Add a plugin
⚠️ Warning! Make sure not to add two Aircall plugins to your Front account, this will prevent it from working properly.
Under Name, choose a name for our plugin, such as "Aircall"
Under Endpoint you must include the following link: "https://cti.aircall.io/front"
In the features section, allow microphone access
Click on Save
In order to ensure all notes are appropriately saved in the call logs, please make sure to click on the X in the end of call screen after each call. Should the page be refreshed, or the CTI closed, before clicking this X, notes may not save.
Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!