Make and receive calls from Front

Making and receiving calls from Front is easy! Just follow these simple steps to configure your Aircall CTI within Front:

  • Log in to your Front account
  • Go to Settings
  • Click on Plugins & API
  • Click on Add a plugin

⚠️ Warning! Make sure not to add two Aircall plugins to your Front account, this will prevent it from working properly.

  • Under Name, choose a name for our plugin, such as "Aircall"
  • Under Endpoint you must include the following link: "https://cti.aircall.io/front"
  • Click on Save.
FrontCTI-newurl.png

Note: If you are not able to see the CTI (Aircall app) within Front follow the steps in the video below to display it:

Front_-_Widget_display__1_.gif

Call Notes

In order to ensure all notes are appropriately saved in the call logs, please make sure to click on the X in the end of call screen after each call. Should the page be refreshed, or the CTI closed, before clicking this X, notes may not save.

Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!

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