Now that you're more familiar with what the Front integration has to offer, follow the simple steps below to configure the integration.

⚠️ Before you start, make sure that you have admin rights in both Aircall and Front, and that you are using the same email address for both accounts.

Step 1: Add A Team Inbox

You will need to create a custom team inbox in order to integrate Front with Aircall.

  • Log in to your Front Dashboard

  • Click on the Inboxes tab

  • Add a New team inbox

  • Name your custom inbox (we recommend something like 'Aircall'), and click Create

  • In the Channels section, choose Custom. Enter a name (must be different than your Inbox name) then click Create channel

  • Click on the drop-down arrow for your channel then click the drop-down for API Endpoints

  • Copy your the URL in the Incoming section for use in a following step, then click Continue

  • Choose what rules, if any, you would like applied to your inbox

  • Choose which teammates can access your new team inbox and click on Create inbox

  • Choose any settings you would like to apply for your inbox, then click Finish

Possible Step 2: Copy Your API Endpoint

If you forgot to copy your API Endpoint when setting up your inbox, or no longer have it saved, you can find it again easily.

  • Go to your settings page in Front, then click on the Inboxes section

  • Click on the new team inbox you created

  • Go to the Channels section and click on your custom channel to find your API Endpoints again

In order to log incoming calls into this new inbox, you will need to paste the Incoming URL in the Integrations section of the Aircall Dashboard.

Step 3: Integrate Front with Aircall

  • Log in to the Aircall Dashboard

  • Select Integrations & API on the left sidebar menu

  • Click on Discover Integrations, then search for Front

  • Click on Install Integration

  • Paste the Incoming URL, that you copied from your Front inbox, into the URL field

  • Click Authorize to connect Aircall to Front

💡 Now click here to install the Aircall CTI within Front!

If you need further assistance you can always contact our Support Team, we will be more than happy to help!

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