When making an outbound call in Aircall, you might come across an error message when dialing a specific phone number. In these cases, the number may be blocked through the local carrier or you may not have the appropriate calling feature enabled in your account. However, these are easy to fix.
What are some typical error messages?
“This number is temporarily unreachable.”
“This number is blocked”.
"The number you tried to reach is blacklisted, please contact your administrator".
Here are the steps you should follow to unblock the number:
- Escalate the request to unblock the number through this form.
- Select Calling Issues.
- Then, select Reachability.
- Please include the number you are trying to dial (if you have the call UUID, even better!)
- The error message you received.
As soon as we receive the request, we’ll work on unblocking the number for you as quickly as possible.
Special Outbound Calling
In some cases, your account might not have all the right outbound calling features. Aircall will never block capability for entire countries or regions, so it’s best to send us the number you’re attempting to call so we can check your Account and ensure that you have the correct features enabled.
Keep in mind that there are some calling limitations in specific countries that are outside of Aircall’s control.
You can read more about the limitations in China here.
Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!