As an Aircall Admin user, you have the ability to build and add new Teams and assign them to your phone numbers. Using Teams is a great way to utilize a queue or to add more coverage to your phone number.
If you are subscribed to Aircall's Professional plan, you'll be able to create as many Teams as you need. However, if you are on the essentials plan, you will only be able to create a maximum of three teams. If you'd like to create more, please reach out to your account manager.
Here are the steps to adding a new team:
Login to your Aircall Dashboard.
Click on Team located in the navigation menu on the left-hand side of the screen.
Select Create Team.
Pick a fun emoji to set your team apart from the others, and name it.
Select the Users you would like to add to the team (if you don't know now, you can always come back to this step).
Select Create the Team.
Finally, make sure that you have assigned the team to the call distribution of a phone number and you're ready to make and receive calls!
Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!