When porting your number from your previous provider to Aircall, you may have to troubleshoot a rejection notice.

Preparing your Porting Request

Before you submit your request to Aircall, it’s best practice to reach out to your current carrier to have a discussion with them to make sure that all of the information is correct, that the correct contact that will fill in and sign the LOA is authorized, and that your numbers are still active.

If your current carrier is another VoIP provider, you will need to ask them who their underlying carrier is. This information is required in order to initiate a porting request.

Why do Rejections Occur?

Porting rejections can occur when there is key missing information required by your losing carrier in order to release the number to our carrier. The best way to avoid any porting rejections is to contact your current carrier prior to filling in the LOA form and confirm all of the information required on the letter of authorization is correct.

Let’s take a closer look at the most common rejections, what they mean, and how you can avoid them.

Please also keep in mind that if you are porting numbers where there are legal address and identification requirements, you will need to provide these documents along with your number porting to ensure number compliance with the national telecommunications entity in each country. Without this information, we will be unable to activate your number with our carrier.

If you should have any other questions, don’t hesitate to reach out to the porting team, they’ll be more than happy to assist you through the porting process.

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