When porting your number from your previous provider to Aircall, you may have to troubleshoot a rejection notice.

Why do Rejections Occur?

Porting rejections can occur when there is key information missing that is required by your losing carrier in order to release the number to our carrier. The best way to avoid any porting rejections is to contact your current carrier prior to submitting a porting ticket and confirming all of the information required is correct.

Let’s take a closer look at the most common rejections, what they mean, and how you can avoid them.

Rejection Type

Reason for Rejection

How to Resolve/Avoid

Number is not active/found (Disconnected/Inactive)

This rejection typically means that these numbers are not currently in service with your current carrier. It can also mean that you have outstanding charges on the account.

In order to port your number(s) from one provider to another, your number(s) must remain active. If you have canceled your service or number prior to submitting your porting request with Aircall, your port will be rejected by your current carrier.

Data/Name (Company/Authorized Contact)/Address Mismatch

This rejection typically means that the information you originally submitted on your Letter of Authorization (LOA) is different from what is on file with your current carrier in their Customer Service Record (CSR).

In order to port the requested number(s), the information you originally submitted on your Letter of Authorization (LOA) must match the information on file with your current carrier in their Customer Service Record (CSR).

Incorrect/Missing Account Number/PIN

This rejection typically means that the account number/PIN you originally submitted is different from what is on file with your current carrier in their Customer Service Record (CSR), or has not been provided.

In order to port the requested number(s), the correct associated account number/PIN must be provided

Range/Block is Incomplete/Not Complete

This rejection typically means the number(s) you requested to port are a part of a number range.

In order to port the requested number(s), the full range must be ported along with it or it must be released from the range.

Unauthorized Signature/Contact

This rejection typically means that the contact who signed the Letter of Authorization is different from the authorized contact on file with your current carrier in their Customer Service Record (CSR).

In order to port the requested number(s), the Letter of Authorization must be signed by the authorized contact on file with your current carrier in their Customer Service Record (CSR).

For any additional questions, please don’t hesitate to reach out to the porting team.

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