Navigating the Aircall Phone application is just as easy as on the Aircall Desktop phone.
At the bottom of the Phone, you'll see the navigation bar where you can switch between four different sections; Call History, Keypad, People, and Account Settings.
The Keypad is where you can make outbound calls.
If you are assigned to multiple numbers, you can navigate below the keypad to toggle between the number you would like to make a call from.
Once you've dialed a number in the Keypad section, you'll move to the ringing view. Once the call has been answered, the In-Call view will change (see below) to include further options such as transfer, mute, hold, speaker, and keypad.
You can also select Keypad if you need to dial an extension number or if you need to join a conference with a pin code.
Just as you are able to do so on the Desktop phone, you can transfer your calls directly to another teammate. Simply scroll through your contacts in the People section or use the search bar to locate the right person you'd like to transfer a call to.
If pause-resume recording has been activated on your phone number from the Dashboard, you can conveniently utilize this feature to balance call recording and personal privacy.
Start recording calls at any point with the ability to pause and resume so you can keep your callers’ sensitive information secure by temporarily pausing call recording as needed.
From this section, you have the ability to configure and manage different features of the Phone. One of the most important features is managing your availability.
When you tap into Settings, you’ll see three options on the availability toggle:
- Available: Ready to receive calls.
- Auto: Receive calls only during scheduled hours
- Do not disturb: Do not receive any calls at this time
Choose the option that best fits your current working preference.
In the Account section, you can view your credentials. Like your name, company, email address, and password. You can also view all your associated numbers and your extension number and update your language settings.
Navigate here to report an issue or chat with support. You can also find access to our knowledge base.
View your call history on any number. See both outbound and inbound calls as well as voicemails.
Call Details view
When you look at a call in the History section, you can tap on the call to see a host of actions to help organize and take action on your calls.
View the caller’s name and company if they are a saved contact, or view the unregistered number.
See what type of call was made; outgoing call, incoming, or missed call, as well as what line the call was made to or dialed from.
Review call recordings to understand the full story with clear, complete audio recordings. You’ll see a media player within the call details so that you can listen to your recordings and the ability to share it with on-demand playback.
Assigning Calls, Adding Tags and Notes
Assign a call to one of your teammates or to a specific team in order for them to get back to the caller. You can assign a detailed follow-up task to the most qualified team member.
*Coming soon* You can tag a call in order to add custom labels which let you decide the smartest way to organize your calls. Tagged calls to give your team the context they need for smart decisions and smooth follow-ups.
Keep helpful information circulating on your calls by adding notes in order to better qualify calls and provide context as they travel across your team. Aircall automatically syncs the notes and comments you make during calls to your CRM or Helpdesk — keeping that info accessible to the whole team.
Copy Call ID
Click on Copy Call-ID when you need to locate specific information about your call data. This is helpful if you need to review call recordings or troubleshoot an issue and send it to Aircall Support.
Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!