If you are new to Aircall and have logged into your Aircall Phone for the first time, you may encounter the following error message in the Keypad when trying to make a call.

'You don't have a number associated to your account yet.'

If your Account Administrator has not assigned you to a phone number, you will be unable to make and receive calls until they do so.

Here are the steps to solve this issue:

  • Reach out to your Account Administrator and ask them to assign your user in the call distribution of a phone number.

  • As an Admin user, connect to the Dashboard and then choose a phone number to assign the user to. You can also create a new number for them.

  • Refresh your phone application and the number should now appear in the number section.

    Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!

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