As a user in Aircall, you have the ability to login to your Aircall Phone either on your Desktop (macOS or Windows), the web application (phone.aircall.io), or on a mobile device (iOS and Android).

Please take note that if you are not an Admin user you will not be able to login to the Dashboard and rather when trying, you will be redirected to download the Aircall Phone.

If you are using the forward-to-device feature, it is highly encouraged that you remove the mobile application so that it does not interfere with your ability to take calls as the two features are not supported to work simultaneously.

When logged on to one or more of these devices, they will all react in real-time with each other. Meaning, it is not possible to have a different availability status on one application than another. For example, if you are logged into the Desktop Phone application as well as the mobile iOS application, your availability status will mirror eachother.

Shared Logins

Unfortunately, sharing your personal login details to a colleague or a friend is extremely discouraged not only for security purposes, but for functional use of the Phone.

If the event that you shared your Aircall Phone login details with one or multiple users, you could create significant limitations and issues with your ability to make and receive calls within Aircall. In this case, the support team would be unable to assist you with a resolution.

If you need to discuss obtaining more user licenses to accommodate your growth needs, please do reach out to your Account Manager.

Refreshing your Application

As a best practice, you should ensure that you log in and out of the Aircall Phone Application everyday to avoid the data token from becoming depricated. In some cases, staying logged into the phone for an exessive period of time can create a cache build-up and an outdated connection to the server which will ultimately result in either phone-related or calling interruptions.

If you should experience application issues, please be sure to login and out of the phone and clear the phone cache so that you can reset the token and resume normal calling activity.

Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!


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