Aircall currently integrates with Heymarket, Sakari, Salesmsg, and Textline for third-party SMS. For information on our native, beta SMS feature, please visit: SMS (beta).

How do I enable my number for use with a third-party SMS provider?

First, you will need to reach out to the Aircall Support Team to enable your number(s) for use with a third-party SMS provider. You can reach out to us through our support portal to submit this request.

When submitting your request, please include the number(s) you want enabled and which third-party SMS provider you plan to use.

⚠️ Please note: the numbers you plan to use with third-party SMS providers must be hosted on a specific carrier on our end. If your existing numbers are not already hosted on that carrier, we can assist with porting these numbers over to the proper carrier or can provide replacement numbers through the approved carrier. Replacing the numbers is the recommended option, and is the quickest.

How do I finish setting up my numbers for use with the SMS provider?

Once Aircall has enabled your number(s) for the requested provider, you will need to complete setup by contacting them directly. For more information on each of our partners, and the processes on their end, please look below:

Heymarket

Sakari

Salesmsg - US and Canada

Textline

Using other SMS Providers

Should you wish to use your number for SMS with a provider not listed above, please note that you will need to own the number in your own Twilio account and will need to setup SMS with Twilio and the provider directly. For more information on how Twilio numbers can be used with Aircall, please visit: How Can I Use My Twilio Number with Aircall?

⚠️ Please note: Third Party SMS is not compatible with Aircall's native, beta SMS feature. Should you be making use of both the SMS beta and a third party SMS provider, any messages sent in one platform will not be visible in the other.


Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!

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