When making a call, the receiving party will generally be able to find two pieces of information: the number that is calling them and the caller's name associated with the number referred to as the CNAM (Caller ID Name).
The number is sent directly from our carrier to the receiving carrier and is unable to be changed. The CNAM however is searched for by the receiving carrier on their end.
Our carriers make use of specific databases to update the name associated with each number, unfortunately, not all carriers may subscribe to the CNAM databases available. Because of this, Aircall is unable to guarantee that any chosen name or company name will be shown to who you dial, as the CNAM display may not appear for everyone, and our carrier does not have any control over how/when others in the carrier network choose to use the new values.
If you wish to update the CNAM associated with your number to reflect your own name or company name, please feel free to reach out to the Porting Team to make a request.
When submitting the CNAM request please provide the following information:
Business Type (i.e. sole proprietorship, partnership, corporation, etc.)
Business Registration ID Type (we recommend selecting EIN [Employer Identification Number])
Business Registration Number (EIN)
Business Region of Operation
Authorized Representative Details
The Porting Team will request the update with our carriers and will confirm once that request has been approved.
⚠️ Please note that only US numbers are eligible for CNAM, and despite receiving confirmation, the databases used by our carrier may ultimately not be able to be updated. In the case that it is updated, viewing the CNAM selected when receiving a call will be entirely dependent on the receiving carrier. Also, not all carriers may subscribe to the multiple CNAM databases available. Our carrier will confirm and verify CNAMs have been correctly set and pass that value to the terminating carrier.
⚠️ Because of these two circumstances, troubleshooting issues with seeing the correct name when receiving a call from your Aircall numbers cannot be supported by Aircall after the CNAM request has been approved.
In the case your number is showing the wrong company name, or is being marked as SPAM, please do feel free to reach out to the Support Team for assistance.
Still in need of assistance? Please feel free to reach out to the Support Team and
we will be happy to assist!