After you have added a new user to your Dashboard, that user will receive an invitation email containing a confirmation button that needs to be validated in order to activate that user account. User invitations are valid for 15 days so if an invite has expired, you can resend the invitation with the steps below.
Resending a User Invitation
Log in to the Admin Dashboard
Navigate to the Team tab
If an invitation has not yet been confirmed, or if a user has reported that the invitation link has expired, you will see this unconfirmed account greyed under Users:
Select the unconfirmed user
Select resend invitation from the upper right corner:
If the option to resend an invitation isn't available, or if a recently added user cannot access their account, it's likely that the account has been confirmed and they will need to reset their password to gain access.
Having trouble receiving emails? Please see this guide on troubleshooting Aircall emails!
Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!