Aircall will send important information regarding the app, updates, and billing, as well as email notifications for account activity.

Here are some important things to verify before adding a new user, modifying an email address for an existing user, or requesting a password reset:

  • The email account used must be active and fully functional, meaning that you are able to receive emails from people outside of your company or organization.

  • If you don't see the email within a few minutes, check your spam folder or search your inbox for "aircall.io," "@aircall.io," or "noreply@aircall.io."

  • If you do not receive the email within 10 minutes, reach out to your IT Team and ask them to verify that the Aircall domain is allowed and that no emails are being automatically filtered.

Here are some helpful resources provided by common email hosting servers:

✉️ Gmail/Google Workspace - Allowlists, denylists, and approved senders

✉️ Microsoft - Safe senders and recipients

If a new user you've added didn't receive the initial invite, you can resend the invitation after you've gone through these troubleshooting steps.

Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!

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