Companies now have the ability to enable signing into Aircall via Google accounts. When enabled, Google sign-in applies across all Aircall Products: Phone applications, Dashboard, and browser extensions.

⚠️ Please note: Adding new members/emails to your Google account will not automatically add them to Aircall. Admins will still need to create/invite each new User by following these steps before they will be able to sign in.

Enabling Google Sign-In

If you are an Aircall Admin, you can easily enable Google Sign-in for your company by following the steps below:

  • Log in to the Dashboard

  • Click on the My Company section located in the navigation sidebar

  • Select the Security tab

  • Under the Authentication method, choose Google Sign-in

  • Click on Save changes

⚠️ Please note: All Users will be logged out each time Google Sign-In is enabled or disabled for your company. Any ongoing calls will not be interrupted, but each user will need to sign back in before making or receiving new calls. Users will still be able to tag and leave notes on the completed call before being prompted to log back in. The logout will occur one hour after the enablement/disablement is made.

⚠️ If your company has not been fully migrated to the new authentication system, please do feel free to reach out to our Support Team for assistance.

Logging in with Google

You will see an option on the Dashboard, Desktop, Web, Mobile, and CTI Phone applications and recording link pages and the browser extensions to Sign in with Google.

When Google Sign-in is enabled for your company, you will be able to click this button to be redirected to your Google account where you will complete the sign in.

  • Both users and admins will be required to use Google to authenticate and password credentials will not work anymore.

  • If you configured any privileged users, those accounts will be able to log in using either their password or their Google account.

How to add a Privileged user:

  • Log in to the Dashboard

  • Click on the My Company section located in the navigation sidebar

  • Select the Security tab

  • Under the Authentication method, click on Manage privileged users to add users to the list.

Benefits of Google Sign-In

Using Google Sign-In allows a more streamlined experience for users. Instead of requiring individual credentials for both Aircall and Google, users are now able to use one log-in for both!

Additionally, by delegating your credentials management to Google, you are now able to have full control over the password requirements you want to enforce. For example, Google lets you define a minimum password length for users, as well as when passwords expire, and enable 2-Factor Authentication (2FA), meaning you can strengthen security to your standards and enforce password compliance.

Please note that you will need to have cookies enabled to use Google Sign-In in an incognito or private window.

Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!

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