⚠️ Please note: Due to local regulation, not all numbers are available for purchase from the dashboard. For a full list of numbers available for purchase from the dashboard, please visit this link. For numbers not in this list, please reach out to our Porting & Numbers Team to request the needed number(s).

When you are ready to purchase a number in Aircall, you may see that the number requires additional documentation in order to be activated.

📚 If you would like to understand more about these requirements, you can learn about them through this guide.

In this article, we will be focusing on how to manage the process directly from the Dashboard. If you are an Aircall admin, you can manage the information submission and verification process within the Dashboard by following these steps:

  • Log in to the Dashboard

  • Select Numbers in the navigation menu on the left-hand side of the screen

  • Click the Create or port a number button and select Create number from the drop-down menu

  • Select whether you want to purchase a Classic or an IVR number (you can always change this at a later time)

Next, you will be taken through the following steps:

  • Select the country with which you would like the number associated. Based on the country you have selected, you may be asked to also select a number type or area code. (to learn more about the number types available, click here)

  • Name your Number.

  • Choose any Users or Teams that will be making and receiving calls with the number. This step is optional, as you can assign users and teams at a later time.

Select Create Number to complete.

⚠️ Please note - For some countries, if there is additional information required, you will see a notification banner appear below the number selection, as pictured:

Once the number has been created, you can choose to submit the information immediately or skip it until later.

Please be aware that if you choose to skip, for now, the number will remain in your Inactive Numbers section and you will be unable to make and receive calls until the documentation has passed verification.

The number will appear as follows in the Inactive Numbers section of the Numbers page:

If you click on the number, you will also see the following error message:

From here, you may select either the Verify number button or the Submit button to begin the process of verifying your number.

⚠️ Please be aware that while numbers are inactive, they will not appear:

  • in your Aircall Phone Application.

  • in the Aircall Analytics.

If you choose to submit the information immediately, you will need to select Submit Information Now.

Next, you will need to select the information you'd like to provide (either as a company or a company representative). To find out which documents are needed for each country, please check out our guide on Address Requirements for Aircall Phone Numbers.

Finally, you will need to complete all of the information required in the form, upload your documents, and select Submit. Once your address and identity documents have passed verification, you will receive a confirmation email and your number will move to the Active numbers section.

Pending and Rejected Numbers

Pending Numbers

Once you have submitted all of the necessary information and supporting documents, your number will remain in the Inactive section of your Numbers until it has been approved. The number will appear with an Awaiting approval badge (as pictured below) while the information is pending review.

As soon as your information has been validated, the number will move to your Active Numbers section and you will be able to make and receive calls. 🎉

Rejected or Invalid Numbers

If you receive a rejection notice on the information you submitted, the number will appear with a Not valid notification badge, as pictured below:

If you click on the number, you will also see the following error message:

From here, you may select the Not valid or Submit button to resubmit any rejected or invalid information.

⚠️ As an Admin user, you will be responsible for resubmitting the correct information.

After you have completed the resubmission, the number will resume back to a pending status until approved.

⚠️ Please take note that some countries may require more processing times than others.

🔗 To have an overview of numbers country coverage, please refer to this link.

Still in need of assistance? Please feel free to reach out to the Support Team and

we will be happy to assist!

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