In Aircall, you have the ability to access the Aircall Dashboard which allows you to configure and add phone numbers, set up teammates, and look at specific call data. Additionally, you have the ability to access your company settings depending on the plan you have subscribed to and your user role. In order to access the Dashboard, you must be an Admin user or a Supervisor.

When you first sign up for Aircall, you will receive an email invitation with a link to create a new password. Once you have completed this step, you will now be able to log in to the Dashboard here:

You can also log in to the Dashboard by navigating to and clicking the Login button located in the upper right-hand corner of the webpage.

Here, you can log in by entering your professional email address and the password you created. We recommend that you use Google Chrome to log in.

If Google Sign-in is enabled for your company, you will be required to use Google to authenticate and your password credentials will not work anymore.

📚 Please visit this article to learn more about using and enabling Google Sign-in.

⚠️ If you are not an Admin or Supervisor, you will not be able to log in to the Dashboard and you will be redirected to an error page. For more information, please visit Why Can't I Sign In To the Aircall Dashboard?

If you would like to request access to the Dashboard, please contact those at your company with Admin or Supervisor roles. They will be able to grant you access through their Dashboard.

The Admin or Supervisor will need to:

  • Log in to the Aircall Dashboard

  • Click on Users in the left-hand navigation menu

  • Find and select the user you want to update permissions for

On the User settings page:

  • Select the General settings tab

  • Under Profile Settings, update the user's Role to Admin or Supervisor

  • Click Save changes

💡 If you experience any issues with accessing the Dashboard, please make sure to clear your Google Chrome cache & cookies to avoid excessive build-up of cached data.

Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!

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