In Aircall, you have the ability to access the Aircall Dashboard which allows you to configure and add phone numbers, set up teammates, and look at specific call data. Additionally, you have the ability to access your company settings depending on the plan you’ve subscribed to. In order to access the Dashboard, you must be an Admin user.

When you first sign up for Aircall, you’ll receive an email invitation with a link to create a new password. Once you’ve completed this step, you’ll now be able to login to the Dashboard here:

You can also log in to the Dashboard by navigating to and clicking the Login button located in the upper right-hand corner of the webpage.

Here, you can log in by entering your professional email address and the password you created. We recommend that you use Google Chrome to log in.

If you are not an Admin user, you will not be able to login to the Dashboard and you will be redirected to the download page. If you would like to request admin access, please contact your company's Aircall Administrator. They will be able to grant you access through their Dashboard.

The Administrator will need to:

  • Log in to the Aircall Dashboard.

  • Click on Users in the left-hand navigation menu.

  • Find and select the user you want to update permissions for.

On the User settings page:

  • Select the General settings tab.

  • Under Profile Settings, update the user's Role to Admin.

  • Click Save changes.

If you experience any issues with accessing the Dashboard, please make sure to clear your Google Chrome cache & cookies to avoid excessive build-up of cache-related material.

Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!

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