Sometimes, the email address that is linked to an account is no longer valid or needs to be changed. If this is the case, an admin will be able to change their email or a user's email directly from the Dashboard.
How to change an email address:
Log in to the Aircall Dashboard.
Click on Users in the left-hand navigation menu.
Find and select the user you want to update the email information for.
On the User settings page:
Select the General settings tab.
Under Personal information, update the information for Email.
Click Save changes.
Once the new email address has been saved, a confirmation link will be sent to the updated email address. Confirm the change through the link and the email will be fully updated.
💡 If you do not receive the email confirmation link, please make sure to check your spam or other folders in your mailbox.
Still in need of assistance? Please feel free to reach out to the Support Team and
we will be happy to assist!