As an admin user, you can easily add new users to your account directly in the Aircall Dashboard.

Adding users:

  • Go to the Users section in the left-hand navigation menu

  • Click on Create user

A window will open, prompting you to enter the information for the new user. This includes:

  • First and Last Name

  • Email address

  • Role (agent, admin, supervisor, or owner)

    • Note: The agent role is pre-selected, as this privilege level is what allows users to make and receive calls from the Aircall app - something that is open to everyone who uses Aircall.

    • Note: Only owners can create other users with an owner role - this will be greyed out for all other users.

Once you have entered the required information, select Create user to save and complete.

The new user will receive an invitation email containing a confirmation button that needs to be validated to activate the user.

⚠️ User invitations are valid for 15 days. If a user's invitation has expired, an admin can resend the invitation.

Configuring Users:

Users must be assigned to a number to begin using Aircall. See how to add a user to a number here.

To manage user settings, including Availability and Call Preferences, please see here.

Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!

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