As an Admin user, you can easily add new Users to your account directly in the Aircall Dashboard.

Adding Users

  • Go to the Users section in the left-hand navigation menu.

  • Click on Create User.

A window will open, prompting you to enter the information for the new User. This includes

  • First and Last Name

  • Email address

  • Role (Admin or non-Admin User)

Once you have entered the required information, select Confirm to save and complete.

The new user will receive an invitation email containing a confirmation button that needs to be validated to activate the User.

⚠️ User invitations are valid for 15 days. If a user's invitation has expired, an admin can resend the invitation.

Configuring Users

Users must be assigned to a number to begin using Aircall. See how to add a User to a Number here.

To manage User settings, including Working Hours and Call Preferences, please see here.


Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!

Did this answer your question?