You might need to finish some work after you finish a call with a customer. Aircall's Wrap-up time feature is a great way to ensure that you have enough time to complete these tasks before you receive another call.
When you establish a wrap-up time on your user, you will not be able to receive a new incoming call until either the time has been completed or you manually make yourself available again.
⚠️ Please note: the maximum time currently allowed for Wrap-up time is 59 minutes, 59 seconds. Should you need to be unavailable for longer, please make sure to set yourself as Unavailable.
How to set up wrap-up time from the Aircall Phone
Open the Desktop or Web app.
Click on the User Icon located in the lower right-hand corner of the Phone.
This will open the Settings menu where you will have the option to choose Preferences.
From the Preferences menu, select Calling.
Scroll down to the section called Wrap-up time. Here, you’ll be able to select the amount of time you’d like to reserve for completing your after-call work.
Once the setting is saved, your chosen Wrap-up time will be applied automatically when you end a call. While you’re in Wrap-up time, your phone will appear with the orange timer on your User Icon.
The timer at the bottom of the app will indicate how much wrap-up time is left before you become available to receive calls again. You also have the option to override the wrap-up time by clicking Back now.
⚠️ Please Note: Wrap-up time is triggered after any call (inbound or outbound) that lasts more than 5 seconds.
How to set up wrap-up time from the Aircall Dashboard
If you are an Aircall Admin user, you can adjust the Wrap-up time for yourself or other Users directly from your Aircall Dashboard:
Log in to the Dashboard.
Click on Users in the left-hand navigation menu.
Find and select a User you'd like to edit.
Under the Call Preferences tab, you will find Wrap-up time.
Set the minutes and seconds that you would like to dedicate to completing after-call work.
Click on Save changes.
Wrap-up Time from The Activity Feed
If you are a Professional plan user, you will have access to Aircall's Live Feed. From here, you'll be able to view the Aircall users that are currently in Wrap-up Time or stuck in Mandatory Call Tagging from the availability bar. They will appear as in After-Call Work.
Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!