Looking to change things up in your number setup? You can easily switch your number from an IVR (interactive voice response) back to a Classic number through the Aircall Dashboard.

⚠️ Please note that you can only perform these actions as an admin.

How to switch an IVR number to a Classic number

  • Log in to the Dashboard.

  • Select the IVR number you would like to switch to a Classic number. You can so do by searching for the number in the search bar on the right side of the screen.

  • Once you have selected the number, click on the Settings tab.

  • Under General, select Classic.

  • A window will open providing you with details about converting an IVR number to Classic.

  • Click on Convert.

After clicking Convert, be sure to head back to the Number Settings page where you can set up your Aircall Music & Messages.

📚 Learn more about Setting up Your Aircall Number.

Still in need of assistance? Please feel free to reach out to the Support Team and

we will be happy to assist!

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