Looking to change things up in your number setup? You can easily switch your number from an IVR (interactive voice response) back to a Classic number through the Aircall Dashboard.

Please note that you can only perform these actions as an Admin user.

How to switch an IVR number to a Classic number:

  • Log in to the Dashboard.

  • Select the IVR number you would like to switch to Classic number. You can so do by searching for the number in the search bar on the right side of the screen.

  • Once you have selected the number, click on the Settings tab.

  • Under General, select Classic.

  • A window will open providing you with details about converting an IVR number to Classic.

  • Click on Convert.


    After clicking Convert, be sure to head back to the Number Settings page where you can set up your Aircall Music & Messages or learn about Setting up Your Aircall Number.


    Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!

Did this answer your question?