Having a bird's eye view of your team is key in running a tip-top operation. Even more so when your users are able to set their own status. Aircall's Activity feed allows you to see who is available to take a call and who is not.
By changing your user status, it changes the way calls are directed to your team or teammates. By default, Aircall includes the following statuses:
Your Availability in the Activity Feed
Your Availability Status on your Aircall Phone
What does this mean?
The Available status indicates that:
The In-Call status indicates that you are currently in a call and you cannot receive a new one.
The After-Call Work status indicates that you have set a specific wrap-up time on your user status after the end of each call or that you still have to tag your last call.
You will not receive a new call until these activities are completed.
Do Not Disturb
When selecting Unavailable, you will additionally need to select from the unavailable reasons listed below:
The Offline status indicates that:
⚠️ Please note that unavailable implies that you are unable to receive calls. This includes internal transfers.
How to access Activity Feed
Ensure you have admin rights and you are subscribed to the Professional Plan
Log in to the Dashboard
Click on Activity Feed in the navigation menu
Under the User Availability section, you can check how long agents have been in their current status (available, unavailable, after call work, in call, offline).
Information in the Live Feed is shown in real-time, meaning Admins will be able to track changes in availability as they happen.
Inside each status, agents are ordered by the amount of time they have spent in that status (in descending order).
This is a great way for you and your team to make sure you’re all on the same page.
📚 Need a quick refresher on changing your status? Simply, check out Managing your Availability from the Phone.
Still in need of assistance? Please feel free to reach out to the Support Team and
we will be happy to assist!