Aircall’s Analytics feature allows any Aircall admin to obtain a detailed outlook on how their team is performing and how they are able to improve their service. An important perspective for businesses to be able to manage their team and make improvements.
In order to begin using this feature, please ensure you are:
An Aircall admin user
On the Professional Plan (formerly Enterprise)
How to access and use Analytics
Log in to the Dashboard
Click on Stats located in the navigation menu on the left-hand side of the screen
Choose between Activity, Customer service, or Productivity
Use the filters to sort through the data you’re looking for
Click on Export and you will have the option to export the Graph data or Raw data- choose raw data
View the number of inbound and outbound call data
View the total time spent on inbound and outbound calls
The percent of missed calls out of total inbound calls received
The percent of voicemails left by callers
The average waiting time for your callers before they're connected to a user
The average treatment time (the amount of time before a voicemail or missed call is archived by a user in the phone app)
The average duration of inbound and outbound calls
The average number of calls per user (this average is calculated by using the total number of calls for all users at the present time)
📚 If you would like to learn more about applying filters, please feel free to check out our article on getting more out of your data.
Still in need of assistance? Please feel free to reach out to the Support Team and
we will be happy to assist!