⚠️ Please note: This version of the Dashboard is currently in the early access phase. As we gather feedback, features and sections may be updated or changed.

Aircall’s Analytics feature allows any Aircall Admin user to obtain a detailed outlook on how their team is performing and how they are able to improve their service. An important perspective for businesses to be able to manage their team and make improvements.

In order to begin using this feature, please ensure you are:

  • An Aircall Admin user

  • On the Professional Plan (formerly Enterprise)

How to access and use Analytics:

  • Log in to the Dashboard

  • Selects Stats located in the navigation menu on the left-hand side of the screen

  • Click on Analytics located at the top of the Stats page

  • Choose between Activity, Customer service, or Productivity

  • Use the filters to sort through the data you’re looking for

  • Click on Export and you will have the option to export the Graph data or Raw data- choose raw data

Discovering Analytics

Activity Section

  • View the number of inbound and outbound call data

  • View the total time spent on inbound and outbound calls

Customer service

  • The percent of missed calls out of total inbound calls received

  • The percent of voicemails left by callers

  • The average waiting time for your callers before they're connected to a user

  • The average treatment time (the amount of time before a voicemail or missed call is archived by a user in the phone app)

Productivity

  • The average duration of inbound and outbound calls

  • The average number of calls per user (this average is calculated by using the total number of calls for all users at the present time)

📚 If you'd like to learn more about applying filters, please feel free to check out our article on getting more out of your data.


Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!


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