Configure Number Settings to customize and manage the phone lines for your business.

If you are an Aircall Admin user, you’ll be able to access the Settings tab in the Dashboard by selecting a phone number in the Numbers list.

Within the Settings tab, you will find several options. Let's explore each one in detail.

General

Number Name

Here, you will be able to edit the name of your number. Make sure to select a name that is relevant to the line so that it is easy to identify.

Classic or IVR Number

Edit the type of number for this line. Select a Classic or IVR number.

Converting a Classic Number to an IVR Number:

When converting a number to an IVR, you will need to take additional steps to make the number functional. This includes:

⚠️ Please note that assigned Teams and Users will not carry over to the IVR line. However, if you decide to revert the number to Classic, your previous setup will be restored.

Converting an IVR Number to a Classic Number:

When switching an IVR number to Classic, you will need to take additional steps to make the number functional. This includes:

⚠️ Please note that your IVR options will not carry over to a Classic number.

However, if you decide to revert back to IVR, your previous setup will be restored.


Classic Number Settings

Call Distribution Options

Respect Queuing Time -

The Respect Queuing Time (or RQT) feature, allows you to configure your calls to continue ringing for the maximum queue time established for your team, regardless of the agent status.

By default, the Respect Queuing Time will be toggled OFF from the Dashboard of each number. See more on RQT here.

Priority -

When receiving inbound calls, you may wish to prioritize calls to certain Aircall numbers over others. If you have an emergency line or a VIP line, it can be important to make sure calls to those lines are prioritized. See more on Priority Lines here.


Callback Request

By enabling this feature, your callers will be able to push the star * button at any time during the call to request a callback. You'll need to update your Welcome Message to let your customers know that this feature is available.

✅ In order to make use of this feature, you must first be subscribed to the Professional Plan.


Mandatory Call Tagging

As an Admin user, you can activate the Mandatory Call Tagging feature on your Aircall phone lines. Once activated, an Aircall user will be required to tag every call after it ends.


✅ In order to take advantage of this feature, you must be subscribed to either the Professional or Custom plan in Aircall.


Call Recording

As an Aircall Admin, you can choose to activate or deactivate the call recording feature on each of your phone numbers.

You can choose to activate either inbound calls, outbound calls, or both.

⚠️ Prior to activation, please do ensure that call recording is legal in your country of residence.


Deleting a Number

Admin users may delete a Number directly from the Dashboard. Before deleting a Number, please make sure to export any necessary data following this guide. If you have accidentally deleted your Aircall Number, learn how to recover it here.

⚠️ Be sure that you are 100% ready to delete the Number before clicking Delete, as once this action has been performed all corresponding data will be lost.


Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!

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